Awful. You can not see your reservations. I am trying to cancel my reservation to reserve for a another time, but I can't find it. When I try to reserve, it says this phone number already has a reservation, and you need to cancel it first, but there is no place to see my reservation.
This was our very first time attending this type of restaurant and we loved it! the whole experience was great and we had a blast. definitely recommend for a smaller group due to seating arrangements. our group was only 3 of us so we sat like Bar style. it was fun choosing the plates from the conveyor belt and getting to 15 plates to get a lil prize. Will be returning for sure
This app ruined our experience. First time use. When we made a reservation through the app and checked on later we didn't see that reservation again. So we made another reservation which overwrote original one with a longer wait time. Then we cancelled newer reservation and both were cancelled. Ended up going elsewhere. There needs to be a better identification of reservation within the app.
When the app says "verify your birthday, you can only enter this once" they are not kidding. So if you accidentally enter current year 2023, which to be fair there is a pop-up that I accidentally clicked as I was going to fast, it will straight up delete your account as you are in violation of the terms of service! And now it won't let me make a new account with the same email! Like I'm not even asking for my old points back, I just want to use the new app. Emailed support with no response.
Online order page is very hard to use. the page reloads every time and clears cookies, it loses the Square login information each time. There is no persistent shopping cart probably for the same reason. I accidentally clicked a different tab then coming back to the order page and see my cart all empty and have to order everything again. Finally GPay does not work and has an error message because it is not using Chrome browser.
Reward points do not accrue and instead are immediately converted to coupons that expire within weeks. We had a big meal with family today and earned points that were directly converted by the app into $20 worth of coupons, but they will be worthless because they expire in just 20 days and we have no plans on going back that soon. EDIT: I just read the fine print and it's even worse, since you can only redeem up to $10 in coupons per visit (and only $5 for online orders).
God awful app experience. Every single screen takes several seconds to load. Trying to do a mobile order is an absolute nightmare. If you leave the screen, your order gets cleared. Trying to pay and enter your Google Pay will cause your order to fail. Trying to redeem the coupons will require you to have it saved prior, without having the option to copy and paste it. If you try to check your coupon during your order, it clears out your order. Last, they default a tip when doing pickup. Terrible.
Amazing food and the place is awesome, but the app desperately needs work. I logged into my dad's account to join the wait list once. It's been over 5+ months, and with constant trying to make my own account, it continues to say Already reached the limit of shared accounts on this device. I've cleared all the data on this app aswell as the cache and it still doesn't work. I would love to have this app but it continues to not let me even make an account. Food is great though
Good app and restaurant! 3 stars though because I think it's really silly that points are automatically used once you earn enough for rewards. It's inconvenient that the coupons expire in 2 weeks and I didn't even want to redeem my points for them yet. 😕 making the user able to redeem points for coupons when they want to would make this app 5 stars!
The change to the app and reservation process is now terrible. I put in a reservation for a specific but this doesn't recognize that time only one you physically log in at the restaurant. Please fix your reservation system or go back to join the waiting list. also cannot even leave a review in the app currently because it errors out
