Reviews for Le Pass

Code for purchasing usually doesn’t come through. Once I got it working (thus upping to 2 stars), Live Location works sometimes at best. Schedule times are meaningless. And you’re supposed to have pass ready to display, but that takes FOUR button strokes MINIMUM. Seriously? Tupical if apps developed by people who don’t actually use them.

EDIT:This app is Worthless without the GPS tracking. Now with the new schedules it’s even less accurate. And no, the “time marked in green” is NOT correct. Why couldn’t they have just left the app alone??? This new one is glitchy and complicated, have to go through 700 unhelpful actions to get the info I […]

Payment option defaults to Google Pay which… does not work. Unable to purchase multiple single rides in one transaction (especially bad for groups and families). Real-time tracking is way too clunky and yes I did watch the YouTube video that you should not have had to make because it should just show ALL of the […]

Great way to buy tickets. I don’t usually have quarters. But it says it can tell you where the streetcar is, and it’s usually wrong. You can’t rely on that feature. Also, if there’s a problem on the line or a route change, the site has no information. It routes you to other sites which […]

pathetic, worthless, worse than nothing app! the new app eliminates showing the exact location of buses and street cars, as well as their movement. to me, this is the most useful info the app could possibly give, as you can better time/plan your trip. additionally, for me in my use, the bus arrival time at […]

Vacationed in NOLA for 3 days. Download the app, buy a Jazzy Pass, then the entire system is usable, all you have to do is show the screen to the driver/pilot. GREAT for the streetcars. Use their directions AYOR, because it didn’t seem to believe I was giving precise location permission, which means my routes […]

It is still absolutely terrible. Even after months of “constantly improving” it. Bring back the live GPS tracking!!!! Your times highlighted green are so far from accurate, it’s not even funny. If it’s real time,, why I can’t see the business? The older app was more accurate than this “approximate arrival” nonsense. Your service is […]

The on-map display of real time bus location has been removed and replaced with just a time estimate. No more live tracking your bus on the route. You can only buy one single ride fare at a time, rather than purchase and store several on the app. These were features in the older app that […]

Ok, so sometimes we learn that we should wait and use a product before giving an opinion lol. This app has gotten easier to use however, there are a few things that need attention. 1. Add a button to allow the purchase if multiple tickets during one purchase like the last app. 2. I’m not […]

Update 2 post9/25 upgrades: The #1 benefit of the RTA app is that you can see where the buses are on the route. they do not appear to have plans to bring this option back despite user outcry for it’s return. The green arrival time does not appear until 5-7 min before the bus is […]

If I could come back every day and rate this app 1-star, I would. Terrible. New process is pointless. If you want to buy multiple passes, you have to do them one at a time. You also ACTIVATE them separately. And you can’t track the location of the bus or streetcar anymore. Whats the point […]

This app is as useless as stale bread. Foremost in its problems is the inability to purchase more than one ticket at a time. Now I will have multiple transactions of 1.25 rather than 1 transaction for 7 or 10 dollars. Very inefficient. The app also does not let us track the bus so again, […]

The app only allows you to purchase 1 ticket at a time – that costs you more in credit card fees and is a pain for customers who might prefer to have a few available in their wallet. I saw the alert that the bus location isn’t available but that’s something you should have resolved […]

I used the old app a lot. The biggest perk was being able to track where the bus was at, because if it wasn’t coming, it helped us save some time for alternate modes of transport. I will assume that because this app is new yall are still working on it (although this should be […]

For all it’s corporate art and sleek fonts nothing about this was smooth. Hour in and I still couldn’t buy a pass, constant crashes when I put in my card. The integration of a third party banking app making it so every time I have to reput my information I have to wait 5 minutes […]

Clunky poorly functioning app. I missed the ferry yesterday because I could not figure out how to purchase a pass. I’m pretty tech savvy, but this is NOT user friendly. The payment kept defaulting to Google Pay, but every time I went to purchase, it returned an error. Have also seen many reports that you […]

Not real happy that the ONLY way to purchase is to “Save” my payment method to the app. Thankfully I carry a 2nd card used for PayPal and other apps that I don’t trust that only has a minimum balance. No way I would link my actual card to this!! Using the app for directions […]

Only useful if there are no issues. However, if a stop is closed, the info on which are closed are not reliably communicated (superbowl closed stops), bus drivers don’t seem to follow set detours and you can end up waiting at a stop that is “open” but never get picked up. And if a bus […]

Edit 9/26/22 Okay, this is feeling like an attack on both locals and tourists. Getting rid of certain bus lines and also changing certain routes has now made it difficult for a lot of us to get to work. Many of us work downtown and now without certain buses, we have to walk more. The […]

Only good for purchasing tickets. Nothing else. The location tracker barely works so you can’t even plan when you should be at the bus stop, which defeats the main point of the app which is so that people don’t have to get stuck in the rain or cold waiting for the bus. The buses are […]