Stopped working all of a sudden won't see the device 😕 when it did work it was great *** Update so after talking to someone with the company it was a very easy 30 sec. fix unplug the backup battery and the power wait 30 seconds and the Bluetooth worked as it did thank you for the help !
I am having trouble getting my Android to get the Metered Softener to install in the app. It installed the Aeration Filter just fine. We made sure Bluetooth was on in the valve, said bE1. We unplugged from the wall socket and took the 9 volt battery out, waited and reinserted and plugged back in. I restarted the phone, made sure Bluetooth enabled on phone, permission is allowed, location turned on. Anything else I'm missing?
Had trouble with app viewing filter valve head. It didn't show on the device list. In short, I unplugged the power supply from the outlet, unplugged the 9v battery in the front tray, waited 30 seconds, plugged the 9v battery back in, and finally plugged the power cord back in. Effectively, a hard reboot. Worked like a charm.
no exit or close app menu item or button to close the app. this is why low rating. it's annoying! i have to lock my phone. unlock my phone. finally select from open apps screen to close it. as a senior app developer, this very easy to do. but some how these morons don't want to put in less than 30 minutes to fix it in an upgrade.
The app will no longer connect to our system and hasn't for a couple of weeks. The aeration filter shows up when I press the app, but when I push it to connect, it won't connect. The system does have bluetooth turned on and so does my Android phone. I have an Android 8 phone. I have tried all of the steps in the instructions, but it still won't connect. The only one I couldn't find to do is checking if permissions for Google has been given in the Legacy View app. How do I do that?
This app works great, as does my filtration system. it has made an unbelievable difference, and the app makes it very easy to keep track of.
Good information and simple setup but my back and home buttons disappear and I have to go out to my lock screen to close the app when I'm done. Galaxy s21+ with June 2025 OneUi update
needs wifi capability to monitor/control remotely if needed, Bluetooth range is fine for at home use though. system works great, would definitely recommend.
I've been running this system for a few years now and I have been completely disappointed in it's performance. It worked fine for about a year and then went down hill. Hasn't worked properly since. I had a technician come to the house and had to pay a hefty deposit before he even came just to tell me to flush my hot water tank which we've done several times before. Forget this. I'm calling culligan if I ever get my taxes back. As for the app, is has t been updated in forever.
When it scanned for devices it showed both of my units but hung up trying to connect t to either of them. I restarted the app and it only showed one device but couldn't connect. I restarted my phone and now the scan doesn't show either device. No instructions for programming either device from its front panel. This system sucks.
