I bought a new ES in January. The dealer's tech expert tried off and on for a week to get the app communicating with my car, to the point they gave me a loaner car to give him time to work on it with the Lexus people. They finally got it registered, but it still does not work properly. Some data is correct, others haven't been updated in 2 weeks.Remote access may or may not be available at any given time. The "distance to empty" has been stuck on 101 for that time. It correctly shows that tire pressure is at 35, yet a message pops up that one or more tires is critically low. At one point it said I had driven the car 16.7 million miles! I cleared the cache, the data, and reinstalled the app -- nothing helps. It's a bit ironic that a builder of quality cars cannot get their app developer to build a quality app that can be relied on. UPDATE: "Lexus Mobile Apps" did respond and asked me to call for more info. The number is just the central number and the rep, while most helpful, was unfamiliar how to redirect the call.
Reviews for Lexus
It does one thing well: collect your name, home address, email address, and phone number and share with third parties. The "features" either don't work at all (remote start) or it loops at "scan QR code", but there is no QR code to scan. It boasts you can share digital key with 7 users, but can't even share with one. It always resets the name to "Guest Seven". The only good thing about this, is it is a trial software. Uninstalling, not subscribing.
The app only does a few things and does all of them poorly. The app drains my phone battery like crazy even when it's not in use. When I try to share the digital key with my wife it doesn't do anything after accepting the digital key. It needs notification permissions to use the remote start function for some reason. I get unwanted notifications all the time. I park my car in the garage; I don't care that it's unlocked. If I disable notifications I lose the remote start functionality. So dumb!
Very poor app! Most households with a married couple share a vehicle yet this app only allows one person to access. If you try to login under the one person's account, they have to give you a code sent to their mobile number. Even if you select "keep me logged in" under the security section, it still logs you out requiring the one and only allowed account holder to give you access again. Makes the features of remote start, etc useless.
Works, but having trouble with the Lexus apps part in my 17rx. Most times I have to go in the phone app and reconnect, wait for it slow and iffy... Just wanted to see like fuel prices the other day.... Sad I have to pay 16$ a month for this, before its completely turned off for my car that was made 11/17 and called a 17. Zero idea why it wants to track me all the time, app in use or not. Not sure if that is part of the problem, I have not accepted that... The 2 app setup was much easier,
Drains battery like crazy while running in the background. Even if you don't open up your app, it drains ~20% of my phone battery per day just running in the background. The digital key doesn't work. Tried a dozen times. Even the dealer couldn't get it to work. The worst part is that only the primary driver gets the full functionality of the app. Your spouse has almost no access to any of the app functionality as a secondary user. Totally unacceptable.
The app never connects to the car right away, digital key is almost worthless. Sometimes I can use digital key to get in the car, but then it won't start...then I go about restarting my phone and all that...it will eventually work. But 5 minutes to get the car running isn't more efficient. Even though I lock the car with the door handle spot, I'll get an alert from the app that the door isn't locked. More magic from the digital key. Not to mention all the trouble that wireless Android Auto is.
I wonder if they read our reviews. Everyone is saying the same thing but they aren't doing anything about it. The app seems to always have problems. Currently I have no odometer, gas level reading. Ever since the app was upgraded (not even sure you can say "upgraded") the location of the car function is trash. It hasn't worked properly since January. Before you would be able to see the live location of the car now you can only see last parked location and I think that's useless. Please do better
I downloaded the app really excited to connect my lexus. I added the vin # as requested and as I scroll down to the save changes and except the agreement, it pops up saying... "unable to process the request" so I cant even view anything. I just bought my car and was excited to set this up. Didnt get that far. Not sure why the app stops at that point, but I've tried refreshing the page, backing out, closing the app., deleting and reinstalling and still nothing. App doesn't work.
one of the most frustrating things, I have my vehicle parked in the garage and saved my location for my home and it keeps warning me constantly that my doors and windows are either unlocked or open, I've sent in feedback but this definitely needs to be fixed, my phone is telling me the app is using too much power because it's constantly checking status.