In my experience, this app has worked well, for the amount of information it handles. The problem I've run into every time I've used the app, I can't add/remove nor replace a vehicle on my policy. I've tried this process six times this year and it has halted my request and tells me to call customer service. Don't get me started on the wait times for a customer service call. It's like they don't have enough because they think their app works properly. News flash, Linux, it doesn't.
A Google user
Won't log in. I know my user log in and password. I logged in online to double-check this. I've tried MULTIPLE times entering both my user name/ password, AND my email/ password combos, triple-checked my password entry, uninstalled and reinstalled the app, and I still get a "log in failed" error. Sure I can use my browser to log in from my phone, but then what is the point of the (disfunctional) app?! Why not switch back to Progressive whose app is flawless?! I hope I never have to file a claim.
D C
Once upon a time this app was decent. Not anymore. Everytime I try to edit vehicles, I get to the last step and it says "sorry, it's not you it's us" and doesn't work to complete the process. Try calling them and the automated system trust everything it can to direct you back to the app(that continually doesn't work) instead of giving you customer service. Very frustrating. They are, however, extremely great priced. Just need to work on the app some more if they really want it to be used.
Daniel Comer
This spyware is terrible. It doesn't detect half your drives, and detects randomly when I'm sitting at my desk. Then they slam your score for obeying the law, and not running a red light and stopping as smoothly as possible. Then when you write customer service and inform them of the problem in their software they inform you (in a professional manner) that's your problem.
A Google user
Haven been using this app for almost a year. It was working well until the last 2 months!! Every time I try to view my billing it tells me "due to security purposes and lack of activity in 20 mins you've been logged off" I can't pay my bill or make any changes. It doesn't work on the website either, I've tried to address this issue over the phone and was told it would resolve itself and it hasn't!! It's getting annoying and frustrating!!!
Eric Stauff
App is only good for tracking my every move and collecting data. It will not allow me to sign in to see my bill. I can not pay my bill in the app. Simply takes my biometrics and password and never opens my policy. I am signed in but can not see or pay my bill. I hate the notifications at the top of my phone. I dont even want the tiny discount I get for letting the app collect my traffic data. Deleting the app. I will mail payments from now on. Liberty can keep their $40 good driving discount.
Mia Morrison
The app worked great at first, but then stopped tracking my trips all of a sudden. I tried to contact customer support, but couldn't find answers or a number to call. I tried emailing. No way to get in touch. I followed the directions from the FAQ, to uninstall and reinstall. This is concerning. I'd heard great things about working with Liberty Mutual, and had a good experience with getting set up, but I hope their customer service doesn't fall away once people are actually a part of it.
Joyce Wilkes
Absolutely horrible customer service, extremely expensive insurance, if you make any changes even with contacting them, they'll add hundreds of dollars without notice. I called to notify a financial issue and they added $400 dollars to my monthly bill as well as absolutely rude customer service when I tried to figure out how they could just do that. Buyer beware!
Di’Anna Monroe
Cannot Get Passed Login! I login and it starts to load the next page, then sends me back to the login page! Same issue with the website. I login, the next page says manage claim, I press that button then get sent to a blank page with only one button to give feedback! The most frustrating thing to not be able to check what's going on when a victim of a car accident!
Katie Worthen
For days, it didn't show any trips, but I figured it was because my spouse was the driver. Then suddenly today a bunch of incorrect trips from days ago popped up as confirmed, so I can't correct them. Trips should stay unconfirmed until confirmed by the person, period. So basically the driving data is totally useless since it's inaccurate, plus the app is a total battery hog. I've been having to charge my phone multiple times a day.
