In my experience, this app has worked well, for the amount of information it handles. The problem I’ve run into every time I’ve used the app, I can’t add/remove nor replace a vehicle on my policy. I’ve tried this process six times this year and it has halted my request and tells me to call […]
Reviews for Liberty Mutual Mobile
β Back to Liberty Mutual Mobile20 reviews
Won’t log in. I know my user log in and password. I logged in online to double-check this. I’ve tried MULTIPLE times entering both my user name/ password, AND my email/ password combos, triple-checked my password entry, uninstalled and reinstalled the app, and I still get a “log in failed” error. Sure I can use […]
Once upon a time this app was decent. Not anymore. Everytime I try to edit vehicles, I get to the last step and it says “sorry, it’s not you it’s us” and doesn’t work to complete the process. Try calling them and the automated system trust everything it can to direct you back to the […]
This spyware is terrible. It doesn’t detect half your drives, and detects randomly when I’m sitting at my desk. Then they slam your score for obeying the law, and not running a red light and stopping as smoothly as possible. Then when you write customer service and inform them of the problem in their software […]
Haven been using this app for almost a year. It was working well until the last 2 months!! Every time I try to view my billing it tells me “due to security purposes and lack of activity in 20 mins you’ve been logged off” I can’t pay my bill or make any changes. It doesn’t […]
App is only good for tracking my every move and collecting data. It will not allow me to sign in to see my bill. I can not pay my bill in the app. Simply takes my biometrics and password and never opens my policy. I am signed in but can not see or pay my […]
The app worked great at first, but then stopped tracking my trips all of a sudden. I tried to contact customer support, but couldn’t find answers or a number to call. I tried emailing. No way to get in touch. I followed the directions from the FAQ, to uninstall and reinstall. This is concerning. I’d […]
Absolutely horrible customer service, extremely expensive insurance, if you make any changes even with contacting them, they’ll add hundreds of dollars without notice. I called to notify a financial issue and they added $400 dollars to my monthly bill as well as absolutely rude customer service when I tried to figure out how they could […]
Cannot Get Passed Login! I login and it starts to load the next page, then sends me back to the login page! Same issue with the website. I login, the next page says manage claim, I press that button then get sent to a blank page with only one button to give feedback! The most […]
For days, it didn’t show any trips, but I figured it was because my spouse was the driver. Then suddenly today a bunch of incorrect trips from days ago popped up as confirmed, so I can’t correct them. Trips should stay unconfirmed until confirmed by the person, period. So basically the driving data is totally […]
The app has not worked sufficiently in the last eight months. Only the Right Track Service works efficiently. I can not see what is going on with my account, everytime I click the login tab, the system says “something went wrong, please try again”. I wonder when will this nightmare be over. I changed my […]
Whatever updates they made recently have made this app unusable. I set up biometrics and it worked for one day, then started redirecting to website login. Except the login doesn’t work, and gives me a “sorry we’re having technical difficulties” message any time I try to log in. So you can’t use the app, can’t […]
All these apps tell me I’m breaking hard. I don’t slam on the breaks. I take my foot off the gas about 1/4 mile away from lights/stop signs, then start slowing down. If it registered my speed for 50 feet, it would show there’s no hard breaking, there’s long breaking. I trained myself to drive […]
Nice app and works well, unlike most apps out there. My only complaint is, and the reason I took off two stars… the app is VERY limited as to what you can do on it. Example: I traded vehicles recently, AND wanted to add a driver. The app walked me thru the ENTIRE process on […]
Worthless app. I only wanted a quote of how much it would cost to add my daughter to our policy. I didn’t want to change it! But that’s the only option. When I saw it wouldn’t produce a quote without changing my plan, I started a chat… and NOBODY RESPONDED! Why add chat if nobody […]
App says that changing my coverage isn’t supported and will be added “soon.” I set my coverage online in the first place, now I can’t modify it? All I wanted to do was switch over minimal coverage from one vehicle to another. Both older vehicles, both rather inexpensive. So I had to do it over […]
Right track app is completely inaccurate. Docks you for phone usage when taking a call on Bluetooth. My phone is always on Bluetooth in the car and I don’t text when driving yet I get docked for phone usage. I have like 3 hard breaks out of 100 drives but my score for hard breaking […]
What they don’t tell you about the app is that it doesn’t matter if you’re going the speed limit. If you’re driving 70 mph on the highway, which is the speed limit, it will rate you “fair” because they think that’s a fast speed. The app recommends you take back roads instead of the highway […]
I liked this app before, but as of late; it’s difficult to navigate. it keeps logging you out, doesn’t have facial resignation, doesn’t keep records properly, not even finger print resignation. I asked about why and was informed that it’s a developer issue. LIBERTY MUTUAL isn’t directly responsible. I was jus t in and then […]
This app is absolutely terrible. Every time I open it, I have to sign in. After I sign in, I have to be sent a code as a text (this part is not the worst experience). When I go to enter the code, it only lets me put in 2 digits at a time, then […]