Lockly app works great! Previously used Yale and their lock systems but have been converted to Lockly with how easy and seamless the app experience is.
Reviews for Lockly Home
← Back to Lockly Homeworks seamlessly with your Lockly Gun safe. Controls are fine and easy to handle, it is a well thought out app and safe combo.
Just installed was fairly easy. Found it ridiculous "first and last name" to identify users with character limits that crop names! Looking to see how the batteries hold up.
It's pretty good but can be slow. When wanting to view the alerts, it won't show the most recent until I wait, and then click the refresh button manually. I have reported and shown this to support but it still hasn't been fixed.
The facial recognition is fast and super convenient, and the fingerprint and keypad features make it extra secure. The app is easy to use and gives me full control. Big thanks to May in customer service—she was kind, helpful, and made setup a breeze. Highly recommend!
"lock all" still does not work. I was told my feedback from the previous app was taken into this one, but it's actually worse than before. previously I could get some locks to work when using the "lock all" feature. now every one of my flex touch locks times out every time I try it.
Great lock, I believe the app needs work in that my family should have access to opening locks from app too
don't buy the these locks. the app is trash, push notifications don't work, the guide to get them working is like 9 android versions old (smart manager is android 6 below and current version of android is 15) and doesn't even apply to newer android versions, so the app is completely worthless on any phones that are within the last 5 years lol, they they don't keep up with security updates either so these locks can easily be hacked.
Bought a new lockly visage lock. Every thing in the app works great except for not getting lock and unlock notifications on android. I tried everything to get it fixed, so I have contacted support. Hoping that lockly updates the app to fix this issue soon. Edit: App suddenly started to send notifications a day after I contacted Lockly.
Frankly not good compared to the competition. UI is outdated and makes no sense with the whole owner and user account structure. Connecting to the lock via Bluetooth takes some time and thats expected. However connecting via wifi even after buying the Matter Wifi Hub takes even longer than Bluetooth and fails 25% of time. The integration into Google Home straight up doesn't work and trying to integrate devices with Matter doesn't work either. Overall awful app and I really don't like using it
okay this might be the upper echelon of all door locks is solid it just feels and emulates quality this lock has the features that you want to and it works seamlessly and it has features that you don't think you want until you try them the integration is awesome I'm mad that I bought other locks now and I can't wait to trust me the other products this is the way to go once you remove it from the package you can feel and know you're getting what you paid for. not plastic tumblers with a key LOL
I purchased 3 smart locks for a 2nd home. They are easy to use and allow you to program them remotely. You can also open the door remotely. I can set up many codes for family and guests with date parameters. Customer service has always been great!
I love the flexibility this gives me. however, there are many issues. I can't set the unlock to greater than 30 seconds. welcome mode only allows 1 entry and exit time. I use this on my store each day, which is not the same, and we are closed for lunch at the same time each day. Being in a wheelchair, I got this for convenience, and it is, but I thought there would be more custom abilities with the app. The new app has less functionality as well. I love the lock, I don't love the app.
Awful app. Does not work, cannot connect to the hub. I've reinstalled it 3 times already and phone support is not helping. They have disconnected the call twice today. Horrible experience. And I don't rate many of these things.
Spent almost 500 dollars for the lock with the camera. you can control the lock just fine . but you cannot view the front door from the Alexa hub .
locked up when I agreed to push notifications and it said I had refused push notifications. there was no amount of tapping or back button that would unfreeze it. Junk Samsung z fold.
poor connection regardless of remediation of network and proximity of potato hub... ive installed a powerline connection and literally placed the hub within 3 feet of the device still nothing this is the most disappointing smart home device ive bought to date.... no camera no wifi access no functioning features just a heavy brick on my door that connects via Bluetooth
The manual installation I was able to figure it out because of the pictures in the installation manual. I had to do some customization on my old door cause I wanted to maintain the Old deadbolt alongside the new door lock. The activation process is another matter, I got locked out and I cannot open my door. I had to call support, but nobody answered. Left a message and while I was waiting for somebody to call me, I continued on the installation itself process. I had to manually de-install.
The lock hardware was easy to setup, the software not so much. Trying to setup a device for the 1st time had me seriously considering removing the physical lock and returning it. The app forces the device to have the firmware updated which failed every time I tried. Then I started getting messages that the battery was too low to continue to attempt to update the firmware even though this was with presumably brand new batteries that came with the device. The next day everything was fine
The lock itself was so easy to install. I was not able to connect the lock to my home wifi because the password has special characters, and I didn't want to change it. I decided to use my phone's hotspot to connect the lock to the network and update the firmware. After the firmware update, I was able to connect the lock to my home wifi with no issues. This is a great lock. However, the app needs some improvements, but I'm sure the development team is working on it.