The app is useful only to lock and unlock doors, other than that when you set a timer for a lock it doesnt work. I dont know what random mode is, notifications are annoying, please include an option to only get notifications when your out of your home or at night when you are asleep. Expected a better app given that the locks are really expensive. Also the wifi hub is horrible, really hard to connect to. Somehow the signal isnt great and the hub is right next to the lock and my wifi router!
Nakia Clemmons
The app is clunky and not very easy to use. It's difficult to connect to remotely. I would not buy lockly again if this is not fixed. Still dealing with the app not working and your customer service telling me to unplug and replug the hub. I spent entirely too much money for your locks that do not work. At this point, I would never recommend your locks to anyone.
Garritt & Kristy
Love the Lock, APP is very GLITCHY Went 6-8 months without having access to the camera through the app. Couldn't unlock the door remotely. It was a big disappointment. I ultimately gave up on the app entirely until this week when I forgot our password and had to open the app. That is when I noticed it was no longer saying "timed out" with the ring of death, lol. So for now, the app is working, but it is like the weather, very bipolar 🙄
Michael Pawelski
Worked once, updated firmware and now doesn't connect to my phone. Bluetooth is buggy. App is buggy. Gatt exception error!? Idk what that means! Lock never factory resets because all fingerprints remain and codes work. Doesn't matter how many times I push the rest button. Language within the app has an error that says Remove App from phone but what it actually is is the remove this device from your account / phone app. Bluetooth has to be turned off and on for app to see lock each time!
Cevin Soling
The technology is actually there for this kind of thing, but a little more troubleshooting should have gone in before the release. The Lockly will not add users and "times out" after every attempt. Customer service takes many days to reply and they ask for a tremendous amount of irrelevant information about the purchase so they can avoid having to respond.
Terry Hunte
Remote access never works. I bought this lock to be able to control it, remitely. Thevapp always gives me an error message stating, "Connection is poor," always. I called several times to have this issue resolved, and it never worked. Updated firm ware all of the instructions i get, and it may have helped ince then back to the same thing again. I would not recommend buying this if the plan is to access the lock remotely.
daniel dick
I really wish this app worked better. The log for the door being opened and closed, when it is unlocked is never up to the minute, or hour, or almost never even the day. It doesn't show when it is locked. Its supposed to know that its locked so why show in the log when its locked. 10 years ago, I had a security system that, as soon as I opened the app, it gave me the current status of my door and locks. I have to refresh several times to get the status. Too much wrong for 500 characters or les
Ralph Haupert
App worked fine until about a week or two ago. Now I get nonstop notifications telling me my door is open when its not and secure mode is on, then secure mode is off, and low battery when the battery level is at 100%. Please fix these issue. My history log show the correct information so that part seems to be working. Not sure what's going on with these notifications.
Theresa Whipple
Take forever to load when it actually does load. Which is only about half the time and I try to use it multiple times a day so it's really close training that half the time it doesn't even work and the other half the time it takes so long to load I'm standing at my door freezing for 15 minutes trying to unlock the stupid thing, because half the time the pin pad on my actual deadbolt doesn't show up . Very disappointed in this purchase and app.
David Rice
Can not get the wifi to work. I have tried no less than 50 times. Sometimes i get a successful connection when setting up only to have it not work and time out when i use the application on wifi. Other times i get an "UNKNOWN ERROR" when trying to set up. Customer service pretty much gave up and did not offer any kind of explanation or resolution. I was left holding the bag, being told it would be sent to Engineering. Was told they would be able to access the lock and make a better diagnoses.
