Reviews for Long John Silver's

I see why there are a lot of 1-star reviews. This app’s dev team might benefit from user acceptance testing. Closing the app while an order is active with a coupon code entered caused the code to remain stuck on that order. Reloading the app makes you start a new order, so the code is […]

If you order in the app and try to pick up at the drive thru, they tell you that you must come inside for pick up and their reasoning is “because we’ve had people steal orders through the drive thru.” If you go inside, the orders are sitting on a shelf, unattended, that anyone can […]

They have an offer for free individual fries with a $5 purchase. Offer ends 7/06. Ive done this offer once about a month ago. Ive been through the menu loads of times. They removed the individual fries from the menu so they don’t have to give out free fries! Ive taken screenshots. And just an […]

As much as I enjoy the food, the app & website for this place is very poor. The entire rewards system is broken, and I’ve never gotten what I’ve earned. They have a section for order history that is always blank, so there’s no way to track what rewards I’m supposed to have. Even after […]

Offers in the app become invalid once applied EVEN if you don’t check out and do not use it in check out!!! I created an order and applied the correct “offer” to the order, which was reflected in the checkout total. Decided to wait until after the lunch crowd thinned out a little, reopened the […]

1. Requires credit card entry – no option for payment providers like Google Pay, PayPal, etc. 2. Received cookie notification popups while trying to make payment. 3. Vague response that order had been placed. No order #. Nothing in order history. 4. Store gave me someone else’s order when I picked up. Terrible experience from […]

I have had multiple issues using this app. Today I added items to my cart and then applied the related coupon at checkout, no issue at first. I went to another tab to reply to a text. This caused the Long Johns app to crash. So I reopened the app to find my order wiped […]

Really unimpressed with the app. First time downloading, there should have been a reward available, there was not. Also the only way to get rewards is through the app only, you can’t scan a receipt or give the cashier a code that allows you to use coupons or get points. And when I tried to […]

Hot mess of an app. I have to delete and enter my card info EVERY time I go to place an order because it sticks on the card selection screen. This apparently is an ongoing problem as there are reports of it in other reviews going back several months. The “Special Instructions” box is a […]

awful. from beginning to end. The reward program is a bait and switch – so far, I have attempted to redeem 3 rewards. none work. so that’s useless. the system supposedly allows you to save a credit card – no, it doesn’t. it forgets them every time you go more than 24 hours without logging […]

This app is a busted mess. Half the time, it doesn’t load all available offers. Whenever I try to pay, it will not let me use a saved card and just freezes on that screen. So then I have to reeenter the card. And now, after dealing with all of the nonsense and specifically selecting […]

Clicked rewards, tapped on my rewards to see what it was and it added it to my cart. Cannot be removed. Support doesn’t exist, their desktop website does not work at all, will instantly freeze if you try to access it. The contact them page also does not work, and their phone number does not […]

I clicked everything I was supposed to click to save $10 on my first order with the app. it was all on there, until I pressed payment. then it disappeared and I was charged full price. TOTAL RIPOFF. BEWARE!!!! I told the ladies working at the drive thru in Farmington Missouri, but they could NOT […]

I like the way the app looks its very appealing. The issues I have is that the add ons don’t work. I couldn’t order extra chicken. My option was crab cakes and shrimp!! I only eat chicken. Also I wasn’t able to order individual sides. When order I ordered 2 baskets for $13. These issuers […]

I was at the Niles Michigan location. I have to say the ladies that waited on me were very nice and helpful. they helped me with my order and even helped me use the app because we couldn’t figure out how to use the free coupon Ifreceived. They were very attentive and helpful. The food […]

The app was very poorly programmed by people who don’t know how to build apps. Every time I have tried using the app, some major error has either prevented me from ordering entirely or I get an incorrect order. The rewards system has never worked but it certainly deducts points without fail while simultaneously preventing […]

the app is good for ordering, but should have a feature to scan receipts for times you are not ordering from the app. For example. I ordered from drive-through and the cashier was not able to give me credit for the purchase. Stated they were new and didn’t know how. To be honest, if not […]

This app made me rage quit my order and go to the Arby’s Drive Thru next door. The checkout/payment system is ridiculous. You can only add a card by placing an order, so if it “can’t find the order” in your cart after you enter the card there’s no way to pay. After that, it […]

Terrible app, the first thing is it always says to update app, but it never updates it just opens. the second and most important thing is no matter what offer you have, when you go to the checkout and try to add the offer, YOU CANT ADD ANYTHING!! it always says you’re not meeting the […]

This app has caused so much frustration in the past with not allowing me to pay and what not. I use the app to get the rewards which I tried to use 150 coins for an extra piece of fish. It ended up taking all 300 that I had, and I still had to pay […]