Lyft just did it to me again - showed me a lower price, but then charged me extra after the fact. This is illegal bc it's considered fraud. Bye Lyft. ------------- The drivers are nice and rides are efficient. What's not ok is the app itself. It showed a ride for $20. I clicked "select" and, without even asking, the app adds $2 more as the request goes through. I cancelled immediately and used Uber to get home. Bc, Lyft, you don't get to charge extra WITHOUT MY PERMISSION or consent.
The UX is terrible. If I've already saved addresses in my list then it shouldn't have to run a query to search for the list every time. The list should be saved locally and then just search the address after I've chosen it. Customer support is also abysmal. I had an ongoing issue with a ride, and all I can get is some AI chat bot that is slow and can't understand what I'm asking. I should be able to reach someone for urgent issues. If I didn't have to use this for work, I wouldn't.
Lyft app doesn't provide an audible (jingle) notification when driver has arrived anymore. Can't tell you how many times I almost missed my ride after they showed up and waited - had no idea they were sitting outside my house. Lyft has no app feedback option within the app, so I'm putting it here so everyone can see. And, yes, had my notifications on with sound turned all the way up.
The freeze on payment screen is a fraudulent way to upcharge customers on rides. I notice that when I select an affordable option and then try to pay the screen freezes. I then have to go out of the app and come back in to a price hike of $2.50 - $17 for the ride. When I googled to find out if it was just me I found that other customers experience this too.
Selected "Wait and Save" because it was $3 cheaper. I waited for 15 minutes, THEN they pretended to search for a driver, which I had to wait over 10 minutes for and still no driver. So I opened Uber and immediately got a driver and only had a 5 minute picking wait (Though they kept trying to upgrade my $9 ride to a $24 ride.) Now the app won't even load properly anymore. I switched phones and it still won't load past selecting my destination. Horrible. It's been over 2 years. No change.
Wouldn't let me request a ride without forcing me to sit through what was basically a timed add promoting their "more comfortable" rides. The only way to get through it more quickly was to pay extra for a ride I didn't need. At the same time, the app kept losing connection (wasnt having trouble with anything else on my phone), which caused me to accidentally select the wrong drop off. Changed the drop off location only 2 minutes into the ride and got charged for a whole new ride.
Did not show estimated time or pickup location until after cancelation fee applies. Did not have accurate instructions to location, and did not allow nearly enough time to get there. Driver refused to answer 3 calls and 1 message. Never responded. We were charged a cancelation fee. Not only was a refund denied ... there isn't even a way to request it! "10 minutes away" took 5 minutes, and the app didn't tell us which floor to be on in a 3 story airport garage ...
I'm writing here because there's no way to provide generic feedback in the app, only their preselected options. After waiting 5 minutes for a driver when told 1-3 and the message saying a few seconds more for several minutes, it popped up an offer to pay about 50% more to get a driver assigned in 6 minutes. They clearly put in lower time estimates when busy when busy and hope you'll just wait.
You can't see the pin on the map to choose your pickup spot anymore. It is completely covered by driver info and stupid ads filling the screen with no way to minimize. Also there is no way to report issues in the app - only options are the driver did something wrong or the customer did something wrong. Nothing about how the app is working or not working. Very poor customer service. Drivers are usually great though!
Terrible app and service brings more stress to your day. I consistently have to wait 2-5x the quoted time, sometimes they don't find a driver at all after waiting 15 minutes for one that cancels. When I do get a ride, the app freezes and I can't tell when they've arrived. I don't know if the business model is floundering, but the service and app don't work anymore.
