Updates have killed this app. I can't even log on now. My phone is connected via wifi but the app tells me I'm disconnected. When I try to reconnect, it just hangs. The service gets worse every year. Latest on 6/20/20 - when you download from the Google play store and try to sign on, there is an error message that says this app is incompatible with Android! Now I can't even sign in. That's my subscription down the toilet!
A D
I was forced to upgrade to this version. After I upgraded, I couldn't login the new app. I called customer service about the issue, but a live person wasn't available. I was forwarded through several prompts to troubleshoot the issue. I've been using MagicJack consistently for 3 years. It is a now a piece of junk, cause I can no longer, talk/ text and have lost access to my contacts.
T Lee
I will not be renewing my service when it expires. I can't check voicemail. If someone calls once I answer it disconnects. If I make a call it works for a little while then disconnect. I can only text to someone already in my contacts, can't add a new number. Can't receive text unless I send one out first. Customer service chat is horrible and keeps saying its my internet but I have no other issues on any other devices I own and I have one of the highest speeds.
A Google user
I definitely do not like the new app. After having the previous app for years, I was always able to choose which of my Magicjack numbers to logon to. Now that choice is gone and I can only use one number. I haven't seen anything new or improved with this version so I have to ask why they changed it if it wasn't broken. Looks like another "new coke" fiasco. Update Nov 5. After using the app a little more, it's actually a lot worse than I thought. The ring for incoming calls is now the same as my phone's ring. So without it being distinctive, I can't tell which one is ringing. The blue color of the dial pad is gone and it is basic white. Again, just like my phone's so it's hard to distinguish between the two. The worst thing now is the red exclamation mark (with the old app) whenever there was a connection problem is gone. There is now no way of knowing if the app is really connected/working or not. It is only when I go to make a call and the message "Wait! Call is on progress" spins endlessly. Not even proper English as it should say "Call is IN progress". I have to close the app and reopen it and then it works again. So without any indicator, I never know if I'm missing calls or not. It boggles the mind how this is actually supposed to be an improved version. It actually deserves less than one star. This all needs to be fixed or at least bring back the old app as an option!
A Google user
The concept of great, the price is awesome. But I occasionally have my calls dropped without losing signal. And when I have a notification on my screen, if I swipe to dismiss the notification, the app opens. This is really frustrating when it's a voicemail. Because the the app opens and starts calling the voicemail automatically. Fix these two things and it's easily a five star. I decided to reduce the rating to two stars because these issues still aren't resolved.
A Google user
Whenever I get a phone call, about a minute into the conversation, the other person cannot hear me for about 10 seconds which makes them think the call has dropped. It does this constantly and for all calls. I can hear them but they cannot hear. Missing option to change call ringtone. Works as it should though, minus being able to change the ringtone in the app. Setting one in Android causes the default to ring and cease when you answer it, and the one you set to keep going off during the call.
A Google user
The companion app is a really nice feature, with 2 issues. First, it is definitely a bummer that it is limited to one phone or tablet per account. I was hoping to be able to let my son use it on his tablet, for emergency calls, while I was still able to receive calls when away from home. Unfortunately not. The other issue with the app is that the texting option, without fail, sends every outgoing text twice. I can deal with the single device quirk, but the double texting needs to fixed.
Sk Ks
It's used to be a great application, but due to numerous upgrades the SMS text messaging stopped working. After you select "Enable SMS" within the app, the SMS feature never becomes available to you, no matter how long you wait... Their support web site says up to 5 minutes... BS. Never becomes available... Tried this on a number of different Android devices with the same result. So when they say that the texting feature is free to use -- beware, it is simply non-existent.
Robert Jentsch
The app kind of works, I can make calls and see when someone is calling. Sadly, the caller ID shows up maybe 1 out of 4 times. If I get a voice-mail notification, it either hangs up after 2 seconds or I get in, but none of the keys function, so I can't check it. I was really happy to get back the features xfinity got rid of a few years ago, but they just don't work most of the time.
A Google user
Once installed and set up, you can never change to a new/different MagicJack account on the same phone, ever. Not even with a hard reset. Also says in the description that you can use email and SMS. However there is nothing in the app that allows either. No instructions, and nothing available on their website. Finally, after 4 years, they added a delete past calls button!
