Reviews for mail.com: Email app & Cloud

This email platform should get a 4.5 but you can't do half-stars. It is stable, easy to use, and easy to search and clean out your inbox. The only gripe I have is when I killed notifications, I get an incessant message at the top and no way to permanently sink it. It keeps coming back over and over and over. If they could take care of that, I would have zero complaints. Pretty amazing. 👏 🥳

Used it for years, after latest update started getting ads, often videos with sound on on default. This is an absolute no-no for me. I don't mind regular ads, but loud pop-up videos are absolutely unnecessary. People use email apps at work. I don't think one has to pay to get rid of something that annoying. Will have to uninstall it and look for other options.

Inbox won't update. I've used this app for years with no problems, but several times during the past year, my inbox won't update so days go by without me receiving emails....some of which are time sensitive. I've contacted support without any real solution. They just tell me to uninstall & reinstall the app. Umm, can't do that without losing the emails that were recently sent to me that I haven't yet read due to my inbox not updating.

Changing from one Android device to a new device, and I cannot recover my password. Hoping support can help, but it would be nice to have a "change password" or "recover password" option like all other apps I have. I've had the account for over 25 years and may lose it. Had I not been asked to change my password at one point, I'd have the original. Guess just hope for the best and keep trying.

Impossible user experience. This app used to be clear and straightforward. Now. It's a nightmare. Too many layers of aggravating "security" . Just trying to log in is an adventure. Too finicky. Way too many hoops to jump through , and it looks horrible now. What happened to this app? They've discontinued cloud storage (or made it impossible to find). Horrible.

Good app for checking for new emails. Falls down when you want to find an email older than a couple of days. It can never find any matching emails for the term I enter, so I end up having to visit the mobile site and search on that (which works well). Update 10 years later: fails to send emails most of the time now and doesn't seem to keep the failed email in either the outbox, drafts or sent folders so they're totally lost and have to be written again. Really annoying.

I use an address here for spam, junk mail, and newsletter signups and it does a decent job. Odd how NO other email client will accept the address setup settings, saying it isn't secure. right now there's a bug that won't let me go to my account or other settings. the app, otherwise, is fine... won't blow you away.

This is the crappiest email program I have ever used. Then after getting logged out multiple times and having to log back in again I finally figured out you have to change to desktop view in the browser to delete the account. It gives me an error. So I installed the app to try to delete the account. It too gives me an error. I can't even delete my account!!! I can't even delete my account with their chat help. There is no live person and the automated chat keeps telling me the error way.

The ads are out of control. It is an absurd amount of ads that pops up suddenly on your face, and many others disguised as fake emails. Not to mention the search for email option is useles.. I can NEVER FIND THE EMAIL. For example, I once needed to find my concert tickets. So I searched for the band's name and nothing... it said there was no email with the band's name. After a while I searched for the website name and I found the email, which contained the name of the band right there.

I've always had a great experience with this app until the last couple of weeks or so. I click on an email in my inbox and it takes a ridiculous amount of time to open the email, and when it does, it is blank and says "This message contains no text" or it comes up with a bunch of random computer coding. I have to go back out and reselect the email a few times before it finally comes up like it should. Please fix it!!!

this app does not always sync like it's supposed to. I have some days I won't get any of my mail til late at night even though those emails were sent to the inbox throughout the day. if you are waiting on an important email...you may get that email the day the other person sent it or you may get it several days later. now it's no longer sending out emails either. my emails I write to others just never send anymore. I have to go find a PC somewhere to hit send on these emails

I'm sick of this inbox. Ads are rampant, every time I open the app and every time I open an email I'm forced to be advertised to before I can do what I'm there to do, and important emails hardly ever come through. I made my email over a decade ago and I haven't been able to use this platform for half that. When I'm forced to use it it just causes issues getting into old accounts of mine.

Far too many ads. Ads in my email box is one thing, but checking one email, then having to watch a VIDEO ad, then check another email and forced to watch another video ad. It takes forever just to check your emails. I was told nothing would be done. Dont use this app for work email! I thought upgrading to premium would remove ads, but no, there is no getting around a video in-between EVERY email. DO BETTER @ MAIL! *update. so fix the customer service instead of apologizing for it's shortcoming

I think they increased advertisement frequency to the point that it broke the app. I need to login with my browser to see new email. The app has not shown anything new in several days now. I tried forcing the app to close and opened it again a couple times. nothing. There also seems to be zero support for users. Received an email saying I would need to pay monthly, or they would close my account. Tried to reach out to find out if it was legit, and could not find any contact information.

This was my go to email app. About two weeks ago they startrd losing their minfld with random, loud, obnoxious ads every 20 seconds. This is not an exaggeration. The ads will pop up almost every time you scroll and lift your finger off or open an email. It has been quite embarrassing at work when I go to check my email and hear AI slop ads screaming at me. You can't even upgrade to premium because the link on the app doesn't work and the web server just refers you to the app. Garbage.

[Thx for reply devs.] Having probs opening emails. Just spins and spins. There is NECESSARY FUNCTIONALITY MISSING. There's NO way to create a white list in this app, so many of my wanted emails are in the Spam folder and there is NO WAY to add them to the "allowed" list unless I use the web version. I cannot edit my "contacts." There's NO way to move a draft into a personal folder. Adding or deleting a personal folder? I can't figure out how to delete them. The selection of domains is neat tho.

Long popup ads that bombard your screen after loading every single email. Or if you take more than 5-10 seconds reading, a 5-second popup ad now occurs every 5-10 seconds of being on this app. This has become the most invasive app for popup ads when trying to use the app. I've been using this email app for years, but I'm fixing to start using my Gmail more if this doesn't get corrected.

Edited to one star, advertisments have become disgustingly aggressive! The app is quite LITERALLY unusable, you lot should be ashamed! by all means generate a profit but this is crazy! finish an ad, three seconds later? Another ad. The ads have become painfully unbearable. Always swore by this service and didn't mind occasional ads but now they sometimes pop up three times in the space of 60 seconds. Really needs sorted out, it's a very, very frustrating experience.

It takes forever to load emails. You can star emails to put them in your favorites but you can't see your favorites folder. Why is that? So if you star an email and then search for it, you won't find it. Geez really? update 8/1/25- every 2 or 3 clicks an ad opens and they are loud! you cant even review your inbox or read your email without being constantly interrupted by ads! Will likely find another way to check my mail and delete this app. its just terribly annoying.

Awful amount of ads, completely broke the app. This is unacceptable, not to mention that I am a paid user for expanded storage and still get hit with ads every single click. If they don't fix this they are going to lose significant amount of users. I am preparing to transfer to other email service if this doesn't get any better in a week or two.