interface is garbage. there was a notification I couldn't get passed to actually use the app because of where they positioned a botton
Reviews for MBTA mTicket
← Back to MBTA mTicketunable to create an account in the app. I am using an android phone and chrome browser. screen does not scroll to see the password confirmation dialog or the OK (save or whatever) button
Flat out broke. Pixel users cannot access menu buttons due to controls layered under navigation. This is why you QA stuff before release folks.
it does what it sets out to, but the scaling sucks. it takes up your entire screen so selecting options becomes an attempt to get the correct pixel
Literally useless on a pixel 9 due to buttons being in the margins. This is a new problem, it used to work fine on the same phone.
mbta mTicket app not working on my android phone. I've uninstalled and reinstalled. I've cleared its cache and this app is still not working. the mTicket app works on my apple Ipad though. So what's up with the android system.
APP display so large you can't access the menu to get to your account. Sign in doesn't function because it is hidden, fixed rotation so no work around,
Horrible on Pixel. The menu is on top of the top phone icons and cannot be pushed. uninstalled and more. adjust resolution and still won't work. horrible horrible android development
The app puts parts of its interface behind the status bar at the top and back/home/recent apps buttons at the bottom on my newer Pixel Fold with up-to-date Android 16. It makes it impossible to press certain buttons.
The latest update of the app puts interface elements at the top and bottom of the screen that I can't access because those are reserved for system navigation. I hope this is quickly fixed, it is very frustrating. Please provide an option to turn off this fullscreen behavior.
the latest version does not have the option to allow notifications. I've received them for years, and customer service was friendly yet offered little in way of solution.
This app only works for commuter rail, NOT local MBTA Boston buses, trolleys, and subways. Make this clear to people first before they waste time downloading this app and creating an account! I am visiting Boston and I'm still searching for an app to purchase subway and bus tickets. (No, I'm not near any physical kiosks.)
App used to work well for people with multiple devices, I need to switch devices every week at least twice and it allowed me to change without issues, now new app policy is 3 changes in 6 months, that won't work and now I need to find a solution to change from mobile ticket to physical pass, good job going back in time MBTA/Keolis!
Please fix the screen layout! Guys, The app is extremely hard to use, if not impossible, when you can't get to the top menus and you can't touch the bottom of the screen because the app draws under the navigation buttons on Android! I tried rotating, hoping it would move out of the way, but the app doesn't seem to accommodate rotation. Was this app tested at all?!? It seems there was no UI/UX testing. Perhaps written using AI coding and not checked? Please fix ASAP. Thanks! 🙏
2 simple things could improve this app. First, the ability to add or update you credit cards in the Cards portion of My Account rather than having to go to the purchase tickets option to do so. Second, move the Accept and Pay button up slightly because right now on my Samsung it is buried below the buttons to exit the app at the bottom of the screen giving me about 2mm of space to tap the button without closing the app.
Horrible app. Very poorly designed. The bottom of the app's buttons are under the phone's navigation buttons, so they are not accessible. Then the app's top navigational buttons are in the phone's notification tray making them not accessible either. There's absolutely no excuse for such a basic design flaw. Did you even do any quality control before you tossed this garbage on the Play Store?
It places very important buttons under where my phones touchscreen buttons are as well as under my battery/notification bar. Are cell phones new to you people? I almost couldn't "skip" past the stupid new notification about the flex 5 day ticket thing, i had to take my phone case off and tap that spot about 15 times before it let me into the actual app to buy tickets. Truly astounding to have a ticket buying app that won't let you buy tickets.
The MBTA mTicket app works well enough, but has one huge problem, for me. On my Pixel 8 Pro, with '3-button navigation' set, mTicket places a button ('View my Account') on the bottom of the screen ON TOP of the three button navigation buttons. As a result, I can never select the mTicket button, no matter how careful I am to try to touch only the mTicket button. I haven't found any Pixel settings that fix this. Web searches have not been helpful, either.
Menu and Log In buttons are unaccessible (Google Pixel 9) as the menu button is under the notification tray, and the login button on the Ticket Wallet page is hidden by the home, back, and app tray buttons. This means I can't login to view my tickets, or open the Menu at all, meaning the app is completely useless now. It wasn't like this before, so it must have been an update or something that caused it, but this means I will end up having to pay more for tickets than I would with the app.
This app is okay but it has one really annoying "feature" and that is that you cannot add a payment card prior to making a purchase. I ride the commuter rail very infrequently and for whatever reason it lost the card info from the last time I bought a ticket. I'm not good with the on-screen keyboard on my phone and when I went to purchase a ticket just now, it took forever because I had to re-enter my credit card info. It would have been much better if I could have done that beforehand, but that apparently is not possible. Also this is NOT the fault of the app, but the fact that the commuter rail and subway use completely different payment systems is ridiculous. A CharlieCard would be 10x easier to use than this app.