Looks like MedStar has a winning app here. Works like a charm but it still wouldn't be 5 stars without the people involved. Competent, professional and friendly but most of all knowledgeable about how the system and the process works. Walked me through sign up, log in and prep for my physical visit to the office. If this is the future of Healthcare then the future looks bright.
used to be my favorite app until the update. I'm in so much pain and having to reenter all my information is a waste of time. I have deleted the app
Every little internet interruption resets the connections. I've been on the phone for over an hour and had to rejoin 3 times. Even with a stable connection no one picks up. Guess I'll just suffer instead.
I would give this app and its service a -5, if I could. The "providers" never want to provide any treatment for simple illness such as sinusitis, bronchitis, or conjunctivitis. Their "solution" is to wait and do another appointment if symptoms persist or worsen even if you have waited with symptoms for 10 days... it's a costly joke. It seems they have a set protocol of first denying treatment. Don't waste your time or money. Medstar, you need to do better.
Although I had to hold for about 20 minutes, the Ap is most definitely a convenient option. The quality of the call wasn't too great as the sound continued to come in and out throughout the duration of the e-visit; however, less than 40 minutes for the entire consultation with Kathryn PA-C, whom was very pleasant, knowledgeable, and professional, was the deal setter. 5 Stars rating for me!!!
Terrible. Keeps crashing just when it's my turn to connect with the virtual MD or nurse. And this is after waiting more than an hour in line. Horrendously poor product and service. Exact same issue as described by others below! It's a travesty that Medstar would allow such a terrible product, when people at their most vulnerable, to be allowed on the market. This app should be immediately pulled and fixed before putting it in front of customers.
Waiting hours in person at MedStar just to be put in a room and shown a telehealth doctor anyways is a joke. Use this app from the get go instead. In fact, use the telehealth app that your insurance company recommends instead, or one of the telehealth apps that is made specifically for people without insurance.
Very easy to use. Wait times are very reasonable. Times when I just have a small issue or need a medication refill I can see a provider in 5 to 10 minutes. All the providers I've seen were very helpful and listened to my issues. Very thankful for this app.
I downloaded this app while trying to get a telehealth appointment for my sick child. I got all of my info entered and got in line for a visit with a provider. When the provider tried to connect and start the appointment, the app started quitting repeatedly. I'd sign back in and try to resume the appointment but then it would quit again. This went on until the provider cancelled the appointment. This happened two more times. I'd give this a zero if I could. UTTER GARBAGE
I'm having horrible back pain, but during the pandemic, very reluctant to seek medical help. The Dr was absolutely wonderful, listened, and we are trying a solution. She sent the script already to my pharmacy and Wala. I just gotta wait and then go get. So simple. I feel much more comfortable that I was able to seek medical but without having to go anywhere
