Reviews for Merkury Smart

Abysmal A complete waste of time and money. Log in to the app and it tell me that there are devices in pairing mode. Asks me if I want to connect to the device waiting to be paired and then it can't find it. So how the heck did it find it to know it was in pairing mode. Got one bulb to work but the app doesn't work with Alexa. No matter what the developer says. Alexa just can't find devices that are paired to the app. And the app keeps logging me out. Totally useless.

Latest update completely broke the LED strip lights I had, and previous updates would repeatedly unpair them and forget settings. Worthless. Especially when there's no alternative and the device itself doesn't even come with a remote to control the lights on the off chance there's no connection possible. Don't waste your time, don't waste your money.

The app constantly freezes, and the notifications rarely work. If you turn your rules off, you will not start getting notifications when you turn them back on. Motion detection isn't very great either. There are plenty of instances where I know my pet or myself should have set off the motion sensor and it doesn't. Really a "get what you pay for" kind of thing as they are one of the cheapest cameras available. Live feed was the only thing that reliably worked and now it doesn't even work either.

The camera won't load live feed or recognize an SD card! I've un-installed the app more than once, nothing! I've cleared cache and data more than once, nothing! I've removed the device from my account and added it back, but still nothing! I've reset the camera via the reset button, but still nothing! And the restart from the app doesn't work!

first, it won't detect motion, no notification that there is motion, so completely useless. I bought a SD card to see if that fix the problem..but nope, it captured one photo, no video, and kept freezing when I tried to delete the one photo. Checked sd card is not defective. i believe they make it bad so you subscribe but I don't trust them now. Not buying a subscription to a camera that is bad quality. i have several other brands that work fantastic. returning to Walmart for refund tomorrow

I could write a book about all i hate about this app. I got more merkury cameras expecting to add them to my existing collection in the geeni app. I was disappointed to find that I need to download another app. But it gets worse that the merkury smart app doesn't seem to work. It won't recognize memory cards. I can't find any of the controls I'm familiar with, such as continuous recording. Zoom on live feed only has 2 settings. I emailed support for a useless response,implying they didn't read.

This company's devices keep disconnecting from my google home. These products are the only ones that do it. save youself a headache and spend a little more to get a product that dependable. Being I own several smart devices and these are the ones that constantly fail, I won't be using their products anymore and I'll start swapping them out for a product that works.

it takes anywhere from 15 to 45 minutes to even get motion detected. and for the past 3 days the cameras have been "updating" saying this should only take a minute. I've restarted them, unplugged them, tried to reboot but they dont, I hear them "clicking" ever so often as it is still updating as im typing this. I shouldn't have tried something new. canceled my plan and I'll be going back to who I had before.

Can't access my videos unless I'm subscribed, the camera cable stopped working I haven't even had it a full year. UPDATE:: bought the stupid plan like they wanted and now it's unable to connect to the WiFi. I've reset it, reinstalled the app and even left the device off for a few hours and it's still unable to connect to the WiFi. don't waste your money!!!

changing my review. it doesn't motion detect at all most of the time. it randomly decides when it wants to send notifications about motion. Just yesterday camera started updating... it never stopped. I've done a number of things to fix it. bottom line. don't buy merkury cameras the app also is terrible and outdated too. CUSTOMER SUPPORT ISNT ANY BETTER EITHER, DONT BUY !!!!