This app is awful! It never loads my account information, ever! The only time it does is when payment is due, go figure! Obviously its not the app but the damn service! Constantly in and out of service in Portland. It's crappy! Also, when you try to call it is an annoying recording and when you finally get through to someone it's some indian speaking person that all sounds the same with the same names. No one can ever truly help you. I'm looking to switching. Worst company, customer service, and device period!
Cel Hergar
This app has become a big hassle. I've been using the app for years to pay my bill for years with no problem, and now every time I try to pay I get an error then I call customer service and the payment can't go through with them either. I'm told to go to a store and I get charged the extra fee.... Like whyyyyy!!!!! Is this happening. I called my bank and there's is nothing wrong on there end!!!!!!!!! . This needs to be fixed.
Mitch Kraft
Now they send a pin instead of just making you enter your password. It's a hassle trying to make a payment. And Metro does not protect against spam and harassing unsolicited texts. In addition, I live within a stones throw of two towers and lose my connection 2 to 3 times a day! I was literally filling out a survey from Metro and they were asking my specific complaints of why I would never recommend them and I lost the data connection! Searching for new carrier.
Ally Vexx
Terrible. The app won't even open on my phone anymore after this update. I've been using it for years to pay my bill, now I can't even pay the bill. Absolutely ridiculous. Why would you change it, it was working fine. Fix it or you're going to lose customers. Nobody wants to take 20 minutes to go online, get text codes, re add all their payment information etc. We already had the app. Fingerprint, choose your card, pay, done. It was simple. Now you're forced to pay online or in person?? Not ok.
Its Me
Required to do an update then had to jump through a bunch of hoops, enter a verification code, "accept" terms, authorize a bunch of stuff, look at ads and go on a search just to PAY MY BILL!!! All I wanted to do was give you guys my money but I had to do too much work to do that! Whatever this silly update was supposed to be for seems like you don't want people to be able to pay their phone bill.
A Google user
Whatever changes are made to the app screw the app up. I'm not able to make any payments and they keep on telling me I'm process my car too many times in the last 24 hours that I need to wait 24 hours. And then I wake up in 4 hours and my car doesn't work. And then I called back and they tell me Well you process your card in the last 24 hours you need to wait but it's like no you just told me not to do that yesterday so I waited 24 hours so the system is just completely jacked and then I try to go in with a different Save card and it still giving me the same error message that I can't use that card or y'all can't process the card. I don't know what glitches you fixed in the system or what but I've always been able to use my cards until I updated the app. This is so inconveniencing and frustrating...My account has been suspended now three times because of this.
Wayne Boyle
they changed the app, to make online payments. I logged in multiple times, only to keep getting logged out. and the log back in. They made it very frustrating. It wouldn't even show the balance I owed , when I finally got to the payment section. This new app sucks. What was wrong with the way it was. I'm all fir security. but that was ridiculous.
Sean
Deceptive. This app represented by the above icon no longer works. The new and only app that does wants location permissions for T-Mobile Tuesday and there is no work around. Ridiculous! No! I'll pay as a guest online. It's like the free tablet they just offered me. $279 with instant rebate is not free. That's so Sorry! I'm ashamed to say I've been a customer for years. Thing may be changing. I'll miss having a tower so close to my house! But enough!
Amy
Previously left 5* review, app WAS great, I literally asked you all never to change it. Suddenly, I'm now UNABLE TO OPEN IT at all, was told by app's error message to go download latest version, so I come to Play Store but get msg: "This app is incompatible with your device, Contact the developer for more info." Have been faithful customer for over a decade! I deserve to be able to utilize the convenience if the app without having to change my freaking phone. Please fix it!
A Google user
TNT: Not happy with this app, it use to work really well when I first signed up. It was the best for making payments without having to go into the store or use 611. Not happy with it at all, and I can see also, that it's hit or miss on certain costumers who have been getting issues with same problems. Can it be fixed please. If there is no need for this we should be able to uninstall it. Especially because I haven't seen and update in a while.....
