Reviews for Michaels Stores

I've used the Michaels app for the last 5 or so years (very convenient when you're working all the time and need something for a project or the kids) The last couple months it's been a disaster. It won't open up, and when it does, it keeps asking me to sign in and then shows me signed in but when I try to go to anything on the app, it takes me to the sign in page. NOW it's asking for a zip code (won't even let me go to the sign in page) and it keeps saying no store in my area! Frustrating!

Terrible. The app only works a quarter of the time. It seems incapable of finding the store you are standing in and will not let you past that page. If you do manage to get past the store locater, you can't get logged in because it does not recognize the ID created thru the website. you try to use forget password and it does not recognize the email address you used and if you try to create a new account due to sheer frustration you get a network error.

App filters do not work. I select "in store" and I'm still being shown items for shipping only. I select "Michael's" as the only retailer, I'm still shown items from other vendors. I want to see the items that are in my local store so I can know that I can go purchase them in person or that I can order for pickup. Stop wasting my time showing stuff I'm not interested in.

SUPPORT HELP PLEASE. The app would open, but wouldn't let me sign in. I kept getting a network error and message to allow location sharing. My location is shared. Tried to reinstall. Can't get past location sharing error to see anything else in the app. I used my phone number at checkout, but the website does not recognize that I have a rewards account, so I don't know if my purchases are being applied and I have no way to use them, if they are.

Love Michael's. Favorite go-to store. However, the app is no longer working (1 star is for app, not store). Since the update, I can no longer access app. I tried uninstalling and re-installing but it keeps kicking me out. I tried installing on my tablet, same thing. Please fix the update as it worked perfectly before the update a few days ago. Update: 8/23/25: for the last few days, I'm experiencing exactly the same thing as in January. Accessing my account thru website now.

Since the most recent update on August 13, 2025, the app no longer works. it fails to find a store and can't navigate past that screen. Un-installed, reinstalled, allowed location in app permissions and still a no go. As a fellow software developer I understand there might be a few glitches when updates are deployed but thought the basic functionality would have been restored by now after a couple weeks of the app not working at all.

I keep having issues with this app. Truly frustrated that Michael's stopped giving coupons on their stores. It's truly been frustrating trying to get my app to open up. Keeps loading. The search engine on the app rarely gets me the product I'm looking for. The local store put locks on their bathrooms and now tell me they don't have bathrooms even though I know they do. Not helpful when you have kids. I don't like the new set up for one cashier and the workers aren't knowledgeable of the product.

I had no issues with the app until the latest update. It kept telling me it couldn't connect due to a server issue, so I uninstalled/reinstalled. Now I can't even get past the choose a store screen because no matter what option I use or what zip code I type in, it says it cannot find any stores near me. I've tried uninstalling and reinstalling multiple times, but it gets stuck in the same place. I guess Michael's wants me to buy my thousands of dollars of yearly craft supplies elsewhere.

So I recently got the app to shop on since Joanns is gone, but the app doesn't work very well sadly. When I try to look at my cart it completely crashes and it also randomly pops up that it's processing my request (no idea what request) and freezes on that and the only way to get rid of it is to uninstall and reinstall or manually close it. So basically all I can do with it right now is just window shop on it and check my tracking on orders I got from the actual website.

This app is frustrating. For awhile I would select in store to see what's in the store only but it showed everything. Updated a few days ago, it worked like it should. Now I'm getting messages to select location. I've always had locations to "allow while using app". I've even "allowed all the time".Still not working. So now the app is not working, has "network error". Never had so many issues with this app but lately it's being issue after issue. I've loved this app but not so much lately.