Reviews for Microsoft Authenticator

I expected more from a company that would probably consider itself at the forefront of technical prowess. This app is a piece of junk whose only effect has been to make it harder for me to access my own account. How on earth did you make an app capable of telling me to open authenticator…while […]

The app is very useful, I am able to keep my devices connected to Microsoft super safe, especially when I travel and need access to their services on insecure Internet accesses. Update: May 16, 2025 As a result, I lost access to multiple accounts I’ve had for years. The company offered no meaningful support in […]

Creating a product that requires you to use the app to verify the account your are currently trying to activate is incredibly stupid. I have spent six hours trying to connect an account to complete required training that I cannot gain access to. What an epic fail by Microsoft, if I could give negative stars […]

The app itself is fine and does exactly what it needs to do. The problem is Microsoft. They seem to be intent on taking the most basic apps that we all need and use them as an ad vector to try to sell you on more of their services. This app sends a notification when […]

I like the idea, but the app seems buggy. Half the time when it sends me the notification and I press the number and approve it, it then says the “password” is incorrect. Not really sure what that means as I’m not even using a password! I have this app on my iPad as well […]

I had to get a new phone, and during the transfer,I still have to enter passwords. well, a lot were tied to the Authenticator. but I can’t add them because it then sends a code to the authenticator, which doesn’t have that account, so I can’t verify it. Then when I contact Microsoft and try […]

Absolute Trash. The most convoluted setup process. Randomised numbers are not a default. Notifications are inconsistent. Often appearing after the initial prompt has expired. So if you work in an Azure environment, you’re almost guaranteed to lose 25 minutes of your day to this “authtenticator“ Never thought I’d be nostalgic for the Entrust/RSA days, but […]

I don’t have a lot of love for Microsoft products, but I can’t complain when an app does exactly what it advertises without pushing anything on it’s user base. I’ve never seen an ad in MS authenticator, not even for other Microsoft apps. I’ve never been pushed to create an account, sign up for premium […]

Forced to use for work, when trying to log into Outlook. Only started trying to push it on us last week yet it will be defunct August 1st? What’s the point in that? Also, seems a security issue to REQUIRE us to use a specific app for WORK authentication! There’s an outrageous number of people […]

The authenticator app stopped working for no reason I could find. I tried to reset and everything but nothing worked. I then spent 2 hours going round in circles, calling customer service, and having AI tell me to go online and get help which I cant as I cant log in to be able to […]

I only use this for my main Microsoft account and anything that forces me to use it. Sync absolutely does NOT back up all accounts. I had to manually transfer all additional accounts when I switched devices this week, despite them supposedly being synced for months beforehand. I’ve had to do that before, and it […]

I’ll give this a four star rating only because it seems like it has potential, but there is an issue that keeps happening on my end. My university recently started using this and sometimes when I’m trying to confirm my login, the yes option won’t work and it’s just frozen there and I have to […]

This is the only authenticator app I’ve ever had to use that outright deleted all of your authentication methods when you get a new phone. I see they added a backup option, but it’s turned off by default, it’s not advertised, and it’s hidden in the settings. Can’t wait to have to reset everything… Using […]

This app works great unless you need to restore from a backup and attach a new phone. When you restore from a good backup, it forces you to verify every single account again. what is the point of a backup recovery, if I have to set it all up again. I am an IT administrator […]

Make sure to download on a device you won’t lose. I got a new phone, as most everyone does every couple of years. well… how am I supposed to log into the authenticator app without being able to approve a sign-in using the… Authenticator app…. AND THERE IS 0 WAY TO FIX IT. I now […]

Not really sure what the point of this app is except to make it more difficult to access your account. Constantly ask for a code then when I type it in, it says incorrect. Why do we even have to download a separate app to access our account??? I am trying to pay my past […]

I used to love the app. I would be able to have passwords on hand & quickly accessible & easy to use. Now, since the new update, I wasn’t able to create a new password to save to my account or even search for them, nor log in anymore. App deleted all my info. I […]

This is the most aggravated I can remember being in a long time. I’ve been trying to get my work email on outlook for the last 3 hours, and have been in a nonstop loop of outlook giving me a code to enter into authenticator, and then opening authenticator and having no prompt for the […]

Using the app, I saved passwords and used the one-time sign-in code for my Microsoft products or accounts. I recently discovered that I no longer have access to all my passwords, saved payment methods, & auto login feature for my accounts on my phone. In recent updates discussed in the past months, they removed this […]

Beyond worthless. I set this up years ago. But now when i try to log into my xbox account, it’ll say “press these numbers on the authenticator app!” And guess what happens when i load the app? NOTHING. Classic technology making everything inaccessible. But hey, we NEED 2 factor everywhere. 2 years later, still literally […]