This app is junk. It is not consistently reliable. The gym uses it to schedule classes we want to attend but sometimes the app doesn't load properly. I open and close it multiple times trying to get it to work. Minutes later I'll get a notification saying "Something went wrong. Please try again later." When it does work, the workfloe is kludgey. Too many clicks to get to what you want
S L
The search doesn't work properly, really difficult to find the business by name, the search doesn't use the location you enter it will only take your current location. The app charges you a $2 "convenience fee" to buy a pass, which is ridiculous. I use other scheduling software all the time and have never encountered this. They adopted the 'spot pricing ' which is super frustrating, by the time you check out the app fails because the price has changed, you get to start over from the search.
Roxanna Ulrich
App is unreliable and frankly useless. Came to read the reviews and so glad I'm not alone. I tried the app on 2 different phones, uninstalled and reinstalled, restarted both phones... and still get the same problem: it won't sync/recognize the pass I paid for so I can schedule classes. Have had to book directly through the fitness company via phone which completely defeats the purpose of this app. Already reached out to the customer service/ support email. So frustrating!
A G
8.30.2020Terrible! I logged in and all of my classes were completely gone. I tried logging out and logging back in and it wouldn't let me log back in. Tried installing and it kept saying "Something went wrong, try again in a few." It would recognize my email, but not the password nor would it send me a reset link. **Updated 9.3 The support is responsive and after a week or so, got it working again. Was happy I had an alternative for scheduling during this time because class times fill quickly.
tracy jamison
App is extremely unreliable, constantly logs you out, then when you log in your saved places are gone. Always having to reinstall. Class sizes are limited due to covid which is understandable, but it will sign you in and send a text that you got in then you show up to class to find out your not. Very frustrating. Wouldn't recommend this app!!! I wish my gym would use a different app.
Michelle Van Epps
Appalling app. Not even usable. Crashes over and over. Can't even get past the home screen. I have tried uninstalling, reinstalling, restarting the phone - nothing works. I just got a brand new phone and the issue is exactly the same. Ridiculous. This app shouldn't even be available on the store until this is rectified. This has been going on for months! It used to be so great. Fix it!
Omar Fernández
It's getting worse over time. I have a membership for unlimited classes in two studios. I used to be able to have my default search for fitness classes to filter to those two studios, show me all classes available, sorted by time. This was very convenient. Now it only shows me a bunch of locations, and when I go to classes they are sorted in random times, I need to manually apply the studio filters.
Forrest Morrisey
Update: June 2023 the app still does not make the drop in class the default option. FIX THIS Look I get it, you've told me every time for the past 3 months. My local yoga studio has a two week unlimited deal intro offer. PLEASE PLEASE PLEASE stop trying to force me to buy the intro offer. It's not great news. I do not want it and I have to undo it and change it to a drop in every time I try to book a class. This is beyond annoying and I feel like I am being tricked.
Hannah Damisch
The ads after booking a class are annoying, unnecessary and intrusive. Screw you guys for being greedy and putting ads there. Find a way to make money some other way for the sake of the customers that are forced to use your app since that's the only one the gym uses. I liked this app before this new update. 2 stars. Editing: When prompted to leave feedback about the app in the app, the email address it sends the email to is not deliverable. Fix it!
Karla Genter
Only works about half the time I open it. Sometimes it doesn't open at all, other times I'll sign in but it won't recognize it, or I get "Whoops. Something went wrong..." I've reported to support, and both times was told to uninstall/reinstall, but when that works, it's only for one or two uses. It's just become too frustrating. I HAVE to use Mindbody to sign up for classes at my Y, else there's no way I'd keep trying to use it. Now I usually wait to be on a PC and go that route.
