Reviews for MoneyGram® Money Transfers App

I haven’t used the app for some time, so I don’t remember the password I used. Naturally, I made multiple attempts and eventually engaged customer service for assistance as i was unable to reset the password. Their response was that “they’re uncomfortable with my activities.” Therefore, my access has been revoked for good . No […]

updated my review from 1 star to 5 stars. Reason being, is that, I tried logging on to the app, through my computer and it gave me the customer service number to call. So when I did, they just wanted to make sure I was who I claimed to be. I’m verified, now I’m good.■ […]

It didn’t used to be this way but now every time I send money it always tells me ‘the exchange rate has changed’. It never changes and goes higher. Without fail it always changes and goes lower. I’m adding on to my post and raising the rating to 2. The same problem is still occurring. […]

I have used moneygram for years. all of a sudden, each time I send money, it will process it and generate a reference number. However, an hour later, my transaction is canceled. I get an email with no reason why. Customer service can never give a reason why its happening of late .Worst of all, […]

Update 7/24/24 – App hasn’t worked in over a week, and I haven’t heard from MoneyGram as to why it’s down. I’m guessing Crowdstrike issues, but a heads up would be appreciated. I’ve been trying to send money and haven’t been able to. I sent an email to support so hopefully this gets fixed asap. […]

Very unreliable. It often takes multiple tries to log in. Tells me that I don’t have an account when I do. Currently says MoneyGram System down “It’s not you its us” Even happens on the website. It takes days or hours of trying to get it to go through. Plus I had to pay for […]

Works great but be prepared. I really like the convenience of this app. But be prepared. The 1st transaction goes smooth. Very smooth. The 2nd transaction is when they do their due diligence in verifying your ID. So be prepared to give it up. It takes a few minutes longer while the verify your ID. […]

Don’t use the app or send money using this company , the app keeps logging me out in the process of a transaction, and then lock me out. Every time I log back in, I have to reset my password even though I input the correct password the first time. Customer service is the worst. […]

Firstly I try to sign up with the app, then it going to say I can’t because of the phone number that I’m using. Days I’ve searched the net for their customers service number to contact them. When I finally decided to change it to another number enter all the info required; say the last […]

Take heed!!! Either go to the store to do your transaction or use another outlet. The 1st transaction went smoothly. However, the 2nd transaction came with a personal questionnaire. On top of the questionnaire, I had to call customer service and was asked the same questionnaire questions repeatedly. I was highly annoyed and became even […]

Bad bad bad bad experience!!!! I just create an account, then when I tried to sign in it says incorrect password, until it ended up that my account has been locked. So I call the costumer service number hoping to solve the problem but it didn’t. They’re saying I’m no longer able to do online […]

???? moneygram, after I made one just one transaction through the app they closed my damn account and I just signed up about a week ago. Now they have my credit card info so if anything is missing out of my bank account I know who to report. Do not use this app for any […]

As for the new update, beware when sending money internationally like to Central America where all 4 receiver’s names are required to withdraw the money. As a registered user I logged in and started a new transaction, since all my previous receivers vanished I assume because of the fresh App, no biggie! I typed in […]

Worst customer service ever. As much as I loved how easy it was to send money, I have not been able to send anything for a month because I keep getting an error message that my last name on my profile and rewards account doesn’t match. 4 phone calls later ( 2 on 5th of […]

This app usually works fine. My only problem is that the app will let a payment go through which is over the # of payments per period of time. Then Moneygram keeps your money, and won’t initiate a refund until you call and ask for it. If this payment is one to many for the […]

Closed my account when trying use. I used it once with success. On the second attempt, it stated they needed my ID in which I provided. It then said after review, my account had been closed and and transaction canceled and I would have to go into the store. Whats the purpose of the app […]

Hi I enjoy what your product does but it is very glitchy. I went to make a new account and I would never be able to finish making my account because it said there was “an issue with server on our own”. I had to go your website on my PC to find out the […]

Update: I uninstalled the app and reinstalled it once again, and the same thing keeps happening. It only works the 1st time. The app does not work, it just freezes when you add the amount you want to send. I have uninstalled it and installed it and it works only once. I have also cleared […]

Do not email customer service. I had a problem with a transfer. I couldn’t find a way to call moneygram so I sent an email. The response said it would take several days so I used the chat. It was resolved quickly with chat. I responded to the email saying it was resolved. Moneygram kept […]

When sending money from U.S. the middle name and second last name aren’t visible in other countries’ systems. My sister was rejected 4 times in the same transaction, each time the line was 3+hrs (to pick up the money). Solution: Cram as many names as possible using only first and last name spaces in their […]