Reviews for MoneyGram® Money Transfers App

I haven't used the app for some time, so I don't remember the password I used. Naturally, I made multiple attempts and eventually engaged customer service for assistance as i was unable to reset the password. Their response was that "they're uncomfortable with my activities." Therefore, my access has been revoked for good . No further explanation, no opportunity for password reset . . .

updated my review from 1 star to 5 stars. Reason being, is that, I tried logging on to the app, through my computer and it gave me the customer service number to call. So when I did, they just wanted to make sure I was who I claimed to be. I'm verified, now I'm good.■ Especially at a time where you can't leave your home, not only did they increase their prices but now, I can't even log in. Keeps saying errors on their end. I always use them, so I will uninstall reinstall and see what happens.

It didn't used to be this way but now every time I send money it always tells me 'the exchange rate has changed'. It never changes and goes higher. Without fail it always changes and goes lower. I'm adding on to my post and raising the rating to 2. The same problem is still occurring. MoneyGram itself is a pretty solid app but when I log straight into it to see the right exchange rate even after that it lowers when I go to send it. I can log out and then back in it will stay the same.

I have used moneygram for years. all of a sudden, each time I send money, it will process it and generate a reference number. However, an hour later, my transaction is canceled. I get an email with no reason why. Customer service can never give a reason why its happening of late .Worst of all, there's possibly up to a 10 day wait to receive a refund of your money. I deleted the app and moved on to Western Union.

Update 7/24/24 - App hasn't worked in over a week, and I haven't heard from MoneyGram as to why it's down. I'm guessing Crowdstrike issues, but a heads up would be appreciated. I've been trying to send money and haven't been able to. I sent an email to support so hopefully this gets fixed asap. My previous rating was 5 stars but now after lack of communication and resolve about the issue, I have changed to 1. Way easier, cheaper, and better than waiting in line at a store. It's a great app.

Very unreliable. It often takes multiple tries to log in. Tells me that I don't have an account when I do. Currently says MoneyGram System down "It's not you its us" Even happens on the website. It takes days or hours of trying to get it to go through. Plus I had to pay for it. Much quicker to just go to the store to send money. Definitely would not recommend.

Works great but be prepared. I really like the convenience of this app. But be prepared. The 1st transaction goes smooth. Very smooth. The 2nd transaction is when they do their due diligence in verifying your ID. So be prepared to give it up. It takes a few minutes longer while the verify your ID. After that it gets easier. The 3rd transaction they send a verification code to your email that you must confirm. Have realistic expectations about your privacy versus convenience.

Don't use the app or send money using this company , the app keeps logging me out in the process of a transaction, and then lock me out. Every time I log back in, I have to reset my password even though I input the correct password the first time. Customer service is the worst. In the middle of chatting with them, if they dn't want to answer your questions, they just block you out, so you can't send them messages and the hat times out and logs you out. You can never get anything resolved.

Firstly I try to sign up with the app, then it going to say I can't because of the phone number that I'm using. Days I've searched the net for their customers service number to contact them. When I finally decided to change it to another number enter all the info required; say the last step their going to say that after evaluating my profile they can't send through the transaction. I definitely don't recommend this app. It keep asking to re-enter password. This app needs a whole lot of work.

Take heed!!! Either go to the store to do your transaction or use another outlet. The 1st transaction went smoothly. However, the 2nd transaction came with a personal questionnaire. On top of the questionnaire, I had to call customer service and was asked the same questionnaire questions repeatedly. I was highly annoyed and became even more annoyed when my receiver was given the runaround. It's a pain in the ssa!! I will not use again!!!