Absolutely HORRIBLE customer service. I will be reporting this app to the BBB because the service is abysmal. I have been trying to get my points from a game since January. JANUARY!!!!!!! I was told in Feb they were added but they weren't. I just talked to CS again and they said it's still under investigation. 5 months. Really? Also, I've played another game for over an hour and never got the points for that. Don't waste your time. Only some of the earn and play apps work and you won't get help.
Jessica Reed
I have been charged an additional $600 for my Instacash. Every time I call, they just keep telling me they will call me back with an update, but it has been a week with no update! Update....still no refund! I was told they can see the additional payment and should have my money back within 7-10 business days. That has come and gone! I just keep being told they are looking into it! Not sure what they need to look into, the payment was not authorized.
Nicole Greenwood
Don't Bother - There are better, more helpful apps out there. Money lion's "24/7 Customer Service" is NEVER available. If there is a problem, they hide behind their algorithms and AI and just give a collective "shrug". Oh well, nothing they can do to help. Read all agreements carefully before signing up. They slip in language absolving then of doing anything if something goes wrong. Or the language is deliberately misleading to begin with. The are better apps out there. Try those instead
Deanna Spencer
Do NOT use this app. They put your first advance in a "Roar" account then allow you to get another advance thru the app itself. You'll forget about repaying the roar account after successfully paying the one you can physically see when you pull up the app then they will deduct your bank account out of nowhere because "it's in the agreement". STAY AWAY FROM THIS COMPANY.
Latricia
When I first utilized this app for credit rebuilder it was great. Trying to get anything done now is a different story. Can't remove bank info. Can't delete account. Everything is complete on my end. Shouldn't be this difficult to get account deletion when every thing is complete on my end. And I don't know which phone number to trust to call back. I've been hacked once, I want my info off of here!!
Justin Winter
Terrible customer service. You can't get a human being to talk to you. It's all AI. They did an initial loan, which was repaid 4 days later, to which my account was locked out after repayment. Received an email requesting documents, to which I obliged. Then, a second email requesting even more. Then, after a 3rd email requesting too much, it felt like personal data mining, so I stopped playing the game. Be cautions!
Myke
it's an alright banking app. I used it for instacash when I needed it. However, I went from being approved for 1000 to 800 and now 700 the past 2 months with no changes to my income. after paying it back twice, they pretty much made over 1k. yes, it's my fault in a way for paying the turbo transfer fees and relying on it, but after it going down like that and how much money I lost, I'm done using it and now using a different app that guarantees the same amount all the time.
D R
I find Money Lion helpful in a pinch. I dislike some of your less honest tactics like how your system tries to trick you into paying more. For example the tip (which I think is BS ... just charge a reasonable fee) ... it asks on one page and the lowest option is 6% you click that then on the next page it changes the tip to 10%. You have to go back in and lower it or pay the higher amount. If you use, don't rush they count on that as they do try to trick you into spending more.
Ryan Shields
I love Moneylion, been using them for many years now. So many great features they offer like rebuilding credit, payday loans, credit monitoring, and most importantly, investing in stocks and crypto. You pay a money fee for some of these benefits but if u log in daily and use their debit card you get that money back put into ur business investment account. The only issue is when it's time to renew the debit card. my just expired and I still haven't received my new one nor did I get notified.
Jenna Bailey
After all the steps to sign up, it only offered $10. The extra cost to go to my bank account was $3.99. I decided it wasn't worth it and went to delete the account. Got a message that said "Unable to delete account." They will make you call a number to delete your account. It is not worth the trouble. If you DO decide to go ahead with the advance, make sure to unselect the tip option. They add a tip by default hoping you won't notice before you accept the advance.
