App was working fine until today, the camera was not connecting and just showing a loading icon, and the temperature was way off jumping from 88 degrees to 72 in a couple of minutes. Tried closing the app, restarting the phone, etc. Had to use the electronic display pad to turn on the white noise, which is not as intuitive as the app is.
They have been pulling a lot of the functionality from the app trying to force you to buy a subscription. Started with them not letting you view previous video clips, now the have pulled the music function from the app. This was after we paid 150 dollars for the damn camera in the first place. Do not waste your money getting this product
I accidentally uninstalled the app when trying to update another and come to find out that all the videos and photos I downloaded over the last 8 months were not downloaded to my phone. I can deal with the camera going out every couple of days and having to unplug it and plug it back in and even the camera not picking up certain things. But all of these moments I wanted to hold onto are just gone because the download option doesn't save to phone.
App only works half the time at best. Video gets stuck loading. You have to exit and restart the app several times to maybe get it to work. Other times it just doesn't work at all. Now they want to change monthly for features that were previously free? Fix your app first before trying to charge me more. Would not recommend this product, there are better baby monitors and apps which we will be switching to for our next child.
I wasn't a huge fan of our baby monitor (It lags a bit and is a little blurry). The upside was that the app worked great, but now, out of nowhere, there's a subscription and I have to pay for something that was free before? The baby monitor was expensive enough and now I can't view any videos, even if they were from 5 minutes ago. I will definitely not be recommending this baby monitor or app to anyone.
It's stupid that after buying and loving the camera and app, they switched to a subscription model to have access to the recordings. just make it a one time fee and only store footage for a week or something. I just want to be able to see what time my baby woke up! Plus since they switched, the app seems to be less sensitive and no longer records significant movement, so it misses a lot.
The light on the monitor doesn't go out -- we cover it with a sock or something small. The camera is super slow to respond to control from the app, even when I'm at home and 15ft from both router and camera itself. Overall, it does its job though. Oh... leave the monitor plugged in at night or it's low battery alarm will wake *you* up while the baby is sound asleep.
When we bought our devices the monitoring was included. The app has since gone to a subscription model and you have to pay a monthly or yearly fee to see even the last 24 hours of recordings. Changing the terms of service to add another revenue stream from existing device owners is pretty frustrating. It usually works fine otherwise. I really don't want another subscription in my life.
Loved this app when we got it in early 2023. Recently got notice that our 90 day trial (I don't remember signing up for) was ending and we would need to pay for storage and recordings. We don't keep recordings so I wasn't worried. Tonight I got a notice ony.phone that there was motion and couldn't access the motion from 2 minutes ago without signing up for a subscription. I can understand not keeping recordings from days/weeks/months ago but not even 5 minutes?!
App keeps loading and loading video, doesn't show the live feed and then says "connection refused". However, clearly it's connected because the temperature shows, it notifies me of sounds and when the motion sensor senses movement it records for about 30 seconds. This app is trash. It has loading problems all the time, but I can deal with that. I can't deal with it stopping working. I have cleared the cache, removed +redownload it, unplugged + replugged the camera and nothing is working.
