Easy to use and super convenient. I like that you can track what the kids are buying. However, the fee for adding funds is too much! What about those that live week to week? If you can only afford to add $ every few days or even weekly, you end up paying a fee worth almost 2 lunches! Only worth it if you are able to add a significant amount of money over a longer period of time. Also, would be great if we could sent messages to the cafeteria staff regarding restrictions and such.
Reviews for MSB Parent, USA
← Back to MSB Parent, USAMediocre app. Difficult to change stored payment options especially when one was declined 😂 Forced to place large sums of money bc the school is passing the cost to use the app to consumers so the fee is like $3 Everytime you add more money. So I have to add $100 -300 just to avoid paying the fee 4x a year. Also, if you have a surplus at the end of the year, you won't be refunded back so it stays in the coffers of the app company. The leftover money gets rolled over to the next school year.
Wish I could give zero stars. This app is useless. Constant "circle of death" loading symbol over the login screen. I've tried on several different devices and WiFi signals. Balance always says zero. It's easier to just go thru email. Would also like an autopay option for a specific day of the week instead of dates. It'd be cool to set it up for like every Friday for example.
Edit#2: a week later no contact back from tech support, no answer on help phone line. 🤬 Edited to add, it still isn't working, and now rather than sending me back to the log in page, it just closes itself after giving me this message. This app no longer works. Every time I try to log in, it immediately says session expired and dumps me back to the log in page. Tried the normal website and it was doing the same thing. How am I supposed to put money in my kids lunch accounts if I can't log in?!
So I installed the app because our school uses it. Immediately, I noticed that I had been charged an extra lunch. It took customer service almost a week to correct it. Now it won't allow me to pay the outstanding balance but keeps sending me notifications of said balance. On top of all of this, I'm charged a fee for the the "convenience". Honestly, I'd much rather just deal with the school directly.
Every time I need to use the app I have to spend hours trying to login. I put my credentials, click on "log in" & the screen never changes. After about the 10th try then it says "you're already logged in" but it's still showing the log in screen! It doesn't take me to the home page, it stays in the log in screen but with the notice that says that I'm already logged in. There's NOTHING that I can click to go to the home page. Then, after hours of trying it FINALLY lets me in. It's ridiculous!
Horrible since the last update. The app was perfect before. Everytime I sign in I have to remmeber the password. I don't remember the password. Thats the purpose of adding the app so I won't have to enter it everytime. I've been trying to fund my students account for days. First it wouldn't let me sign in now I keep getting error messages when I try to pay. How is my child suppose to eat? Used two cards both have lots on money in the accounts. Ridiculous.
Rip off alert. To charge a "fee" just to add money is so rediculous. There is no way it costs $2.50 to process a credit card transaction of $20. If you read the fine print, it states that the school may remit payment to the company...i.e they can possibly get some of that money. Can you imagine how pricy this app can get with multiple kids? Stay away from this as there are other options to deposit the money without paying a fee.
Tried using the app today for the first time in a long time. Tried to find it in my phone, couldn't. Thought I must have uninstalled it. Went to the app store and found out that the app name had changed at some point. Installed the update available, and then tried logging in, but it kept opening a Chrome view and then looping back to the login screen of the app. Back to the website, I guess.
This app is hot garbage. While trying to register for a sport for kids school, I encountered these issues: The waivers are in fixed height boxes that arent big enough to hold all the contents. So it requires scrolling for no reason. When hitting the download link for the sports physical form. The app closes (hope you already submitted the form because if not, you will be forced to fill out the form again. I am a user with accessiblity issues and the form is not accessible. it skips inputs when trying to tab navigate. Also very slow.
Force closes every time I try to pay an invoice. Their website is equally bad, keeps telling me my "session timed out" when I am trying to sign on using the invoice emails they sent me. It's literally so bad that I cannot sign on, much less pay an invoice. For a company whose literal job is to take payments, that's a big 'ol fail whale. Seriously y'all - get the basics right. Any features on top of that are just icing on the cake.
It does make it easy to put money on your students lunch account but they charge a fee. Which went up yet again. Then the constant notifications and emails are RIDICULOUS. I get them multiple times a day. Final notice, funds are low (even when they aren't). It is almost the end of the school year who the heck wants to leave a ton of money on the account, be serious!
***Update - worse, they have managed to make it worse. Forced to use it since it is what the school utilizes, latest update redirects to the website and is showing error after error. Still can't use any features on the app, but I must log in online. I can't even log in anymore! Uninstalling and trying it once more. But this is it! Grr Great idea. Add funds doesn't work for me anymore, but alerts and all other features work. I have to go online to add funds or change/alter payment options
The app has been convenient for me to use and pay balances. We use it only for extended day. No meal accounts or anything. However, it has been force closing anytime I try to pay our invoices. It happens at least 3 times & then will say some kind of error about the app having a bug & not working properly. I have tried to clear cache, uninstall & reinstall. I definitely think the app is broken. Please fix and update!
It charges a program fee of $3.50 each time I add money. My daughter is not allowed to pay in cash at school. So glad I'm stuck paying extra for the only option we have. I have to add to this that it also shows you ads because the program fee just isn't enough. The app is slow. I have to pay for this garbage and see ads, so make it faster.
It's the worst app ever! I have to pay a convenience fee, cant login, can't add my students, and can't find my students every time I log in. if it's not one thing, it's another. Always have an issue. My kids have no access to their funds, even after payment. Staff claims it takes 24 hours? Isn't a wire supposed to be instant. Ugh!!!! if we're possible I give them a 0 star
This app crashes all the time - the school does not enforce the spending cap nor block a la carte purchases (which I'll admit is a mixed problem), it makes you log in every freaking time. there is no option for getting notifications about each transaction (if desired) and purchases don't show up until the next day.
Great when it works, but it's buggy as hell. I set up auto pay to reload when it's getting low, but it only works about 70% of the time. Randomly, the account will run dry. Auto pay shuts itself off & won't let me turn it on again. Just says "an error was encountered during the autopay updation."
this app is so buggy. I can never just log in and pay. It takes me to a "page expired" link about 12 times before it actually works. to be fair, it's not just the app. it's also the browser. It shouldn't take me 20 mins to log in to add lunch money for my kid. it's convenient when it works but it's gotta work more than 50% of the time.
The worst pay for lunches app ever. The option to pay by e-check is there but when I go to pay a balance or add money, it says the payment method isn't allowed. They do that so you pay their 4 dollar service fee just to add money. The look is very dated and boring. The max amount of 120 is ridiculous. I should be able to pay a whole year and not have to do it in batches where I keep getting hit with the service fee. Shame shame!