Okay so this app is convenient for one way trips. I'll give it that. However, I purchased a round trip for me and a friend and all four tickets showed up to the same place. In other words they all were going the same place and what I bought wasn't a round trip at all and I didnt have tickets to get back. No big deal, I'll get a refund. Well they keep $10 off each ticket. So $20 later and now I have the tickets I originally asked for. Kind of a scam, buy round trips at the ticket counter.
Jesse Steenbuck
This app is trash, it does not use any of the password savers that you would have like the Samsung. You have to physically type the card number in, doesn't allow auto fill for any of the information in puts like credit card numbers or you name, not even able to take a picture of the card for the auto fill. The app is just as much trash as the MTA and LIRR.
Charles Marotto
I made an error on a purchase. I tried to refund and it charged me $10.00 there needs to be an option to refund without penalty if you cancel within 24 hrs. This is very wrong. Suggest you offer this option and make a change ASAP When you purchase a paper ticket you at least have a time to use this in the future. This purchase via phone has some issues to be looked at
R Salazar
I have a pixel 7 pro and theres some screen display issue so when I try to accept the terms and conditions to purchase tickets on the app, I am unable to scroll all the way to the bottom of the page to accept the terms. I can get as far down as "I agree to the above and to the Privacy Policy at" Since I can't accept the terms, I'm unable to purchase train tickets. UPDATE: While I still cannot accept the terms, it's no longer a requirement to do so in order to buy the tickets. Kind of fixed..?
Ryan DeSantis
DO NOT USE THE APP. It's extremely important to not use the app and just buy your ticket in person. I must have had some error or connection issue when I made my purchase and was charged multiple times for the same ticket. The customer support is very condescending and not helpful at all, they'll just keep dropping you threads that already can find within the app. If you don't make your refund within 2mins after purchase, they will keep $10 of the money as a fee no matter what.
Brian
it's soooo much easier, faster and simple, to use the TrainTime app, and follow the rules and suggestions. I don't like the crowded lines nor the rush to find the right ticket and train at the last minute. TrainTime allows me to avoid all that and let's me focus on getting the seat I want, and then get comfortable to watch a movie. TrainTime and chill. 5 stars.☆☆☆☆☆
Mike N
I bought CityTickets with the belief that I could use them throughout the month, only to read some fine print later that said they were only for daily use. Had to wrangle with customer service for a month to get a refund. Then the app sent me a warning for "activating the ticket on the train" (even though the ticket-takers may not even come to my car), and to top it all off today they locked my account with my tickets, forcing me to pay out of pocket for a ticket. The kiosks are easier to use.
Stacey Malo
I have an Android and the app doesn't work... period. I can't get train times or buy a ticket. I only get error windows. I've uninstalled and reinstalled many times, it just never works. It ends up costing me because the app doesn't work, I have to buy on the train. Save yourself some money and don't count on the app to work.
Spartan Martell
It's a basic train app combining the ease of purchasing e-tickets and providing an up-to-date train schedule and notices. All this app needs to do is stay functional and up-to-date, and that's all it needs to get high marks from me. HOWEVER, if they are looking to get the highest praise, allow me to transfer my unused e-tickets to someone else. If they did that they would be perfect.
Alex Campbell
On multiple occasions, I purchased tickets which, didn't appear until a following day, so they were useless when I needed them. All of these cost less than $10, thus were not eligible for refunds. Most of them were City Tickets, which have to be used on the date puchased lol. I reached out to Customer Service via the app and got a boiler plate response telling me tickets need to be activated before boarding the train and no replies to my additional questions. I literally have to use paper tix.
