Mostly when you try to schedule rides it gets all the way through the process and then says call in to complete the trip. And there's been multiple instances when I used the app for gas mileage reimbursement and I still didn't get paid because the app doesn't work every time you use it to log a trip. If that happens you have to go back to the Dr and get a trip log completed so you might as well skip the frustration and not use the app. Save the space on your device.
Irene Kraft
I do have a difficult time using the online mobile application to schedule mileage reimbursement trips. I have been told various reasons, trips over 40 miles, 60 miles, 100 miles, need to be called in to deter fraud. Many of my trips are to my local pharmacy 15 miles away, and I still can't book online, I need to call.
Jessica S
I can book rides, and that's about all the app can do. I've tried to cancel rides and that feature apparently doesn't work. I frequently get notifications of bizarre pick-up times. If you log-in to check the actual pick up time, that's way off too. They are aware of these problems according to my phone conversation, but don't seem to be concerned about fixing them.
Alex Elder
It works when it feels like working. I use it to book appointment rides, but half the time the biometric login doesn't pop up and I have to go look up my passwords or the login feature doesn't work at all, even after phone restarts. On the rare occasion that I've had to cancel rides due to the doctor canceling, I sometimes have to log in to the website regardless to do that as the option doesn't always appear in the app. When it is working, it's somewhat slow and clunky, but functional.
Connie Gray
I use Android 5G... I can't make a new account or get into the one they say I've got ... I think it's related to my other app, MODIV, which is the same company I think, and they used to be LogistiCare a couple of years ago...I can log into it, but they have a tendency to lose reservations and say they were never made. Even had an email that day, and they just said ohh well...had to drive myself...I just need to get into the account they say I've got... Also, can't find app have to search playsto
Cecelia Fitz
If I could give it zero stars, I would. The app barely works. I haven't been able to book a ride for about three months via the "convenient" app. I've always ended up just caling my insurance. And I haven't been reimbursed, for the appointments I drove myself to, for almost 2 months. Nor have I received my debit card that's ALSO "supposed to make things easier". When it did work, it was awesome. Now that it's useless, app deleted.
Rabid old woman
Convience is nice but has glitches. Made ride request, assigned to one company a day later, Monday late night ,(10 pm) received notification that ride was assigned again. Day of appointment had to call transport company, they said they did not know about it. Sometimes stuff happens but seems to be a trend. Also wish the notifications would not automatically delete.
Sandy Betz
I thought the app would be easier. It's not. Only twice did it let me set up my own ride (one didn't count because I had forgotten to do it before I left home & it's GPS tracked). You still need to call and set everything up, and fight the automated system to get a human. The app is honestly pointless other than it submits the trip right away.
Bernard Miller
DO NOT try to put this cr(app) on your phone!!!! There is no proper technical support for issues concerning this app! It has been almost 3 weeks trying to fix a simple email address. Upon reaching out to technical support, I was greeted with attitudes, and never put through to the right Department. I eventually decided the app is not conducive for me, and have chosen to just call to set my transportation.
ERIKA REYNA
I like the app but it needs more to it. For one the edit option like in the dates and time. 2nd be able to add more members if one is the payee example if we have kids or elderly mothers and fathers. Making an account for all is a hassle can't use the same email all members including those under age have to have their own email. The app is really convenient once it' all ssetup also can't tell where one gets paid or be able to edit. I don' have a problem with verifying the location, that is good.
