Reviews for My Doctor Online (NCAL Only)

Can’t get the app to work, it keeps asking me to scan my finger for biometric but then doesn’t login

I have used the online services forever. I struggled a bit with the latest changes on the website at first, but am getting it figured out. I am a dinosaur and don’t particularly enjoy change… I totally appreciate MyDoctor online, and would and do recommend Kaiser to everyone! Robert Baker

I updated app today, 8/15/25, v9.1.0. Now when I open it, I get a swirling white circle, do not get biometric sign in on Galaxy S10, and then get the message that the app is not responding. Great. Hate forced updates that result in making my app worthless. And now this app is totally worthless.

I use it very often. I think it works great and is easy enough. oh! I don’t care for the email options because my highlight bars for my phones “home” screen actually gets in the way … but. I don’t know how the app could help with that. otherwise, great.

wonderful app, works very easily. I love being able to schedule my appointments from the bathtub!

I had some trouble with the biometric sign-in, but that problem has gone away. Now that it is working, I am updating my review. The app is very convenient and gives me access to messages and all of the functions of the website. I feel secure that I can easily contact my care team as […]

Read “Don’t make me think” and fix the app. I was instructed by the advice nurse to send a photo of my condition to my doctor thought the app. Selecting the option to message put me thought a string of FAQ answers and when prompted to email the doctor, it signed me out of the […]

I like the change made to see Appt notes and after appt notes. we don’t have to go back out to the menu.

Decent app so far, does what I need it to do. My only problem is it’s slow, way too slow. It takes some time to load whatever was clicked. Other than that, it works. Would be nice to have a “select all” function, really hate deleting all those messages individually.

Its such a slow app, locks you out of most basic functions without explanantion, profile photo, ability to change password, no option to disable cookies either. Considering this is an app designed for “healthcare” this is pretty invasive and controlling. Edit: changing the password is actually easy if you just lie and say you forgot […]

God help you if you need to order medicine. The basic things are here in this app, but the UI is pretty bad. Also, ordering medicine never works. It always throws an error regarding my card or my order. Last time I actually got an order submitted in their portal, it showed an error, so […]

Amateurish, outdated app coding. Barely usable for the basics, and often doesn’t work at all, such as for ordering COVID at-home tests. As noted by others, PLEASE stop generating Android notifications when you log users out for inactivity. Incredibly annoying, and there’s no way to turn it off in Android notifications settings without turning off […]

I do not like this app compared to the old one purely from an accessibility standpoint. I do like the interface and how easy it is to navigate however the login process is not smooth. Most of the time it will not let me login with my fingerprint saying that the system is inaaccessable and […]

i mean, it works, but this is the least user friendly app ive ever used. to access multiple test results, you have to go all the way back to the main menu every. single. time. i just had 12 results come back i had to check individually. calling in prescriptions is useless, they dont start […]

I have been having technical errors for 4 months and tech support is incapable of helping. I get ignored for weeks and when I follow up they say “we’re working on it” and then continue to ignore me. They seem to have no knowledge of how the app works. They asked me to send a […]

This thing breaks all the time, says it has things then when you try to look at them says permission denied. It crashes and logs you out regularly, I’d rather just talk on the phone, it takes less time to navigate the phone tree with how much it logs you out and won’t let you […]

It’s near impossible to send a message with how everything is formatted, the keyboard covers the text box so you can’t see what you’re typing, phone buttons are over app buttons, closing a message puts you back at the home screen instead of your inbox, I just received an error while trying to send a […]

What’s going on with this horrid app? At some point, it seems the system changed to a browser-based one, and it only works half the time while giving me constant errors (“We can’t retrieve your data at this time. Please try again later.”). Slow loading times despite me being on 5G – not to mention […]

Keyboard and voice to text do not automatically capitalize at start of sentence. Does not stay logged in long enough. Wouldnt mind at least 30 minutes. Also, in the prescriptions area, there is a banner on the lower third of the screen that never goes away. I should be able to remove that. Also, just […]

The header on the new app blocks the information at the top of the screen, and the footer is behind my phone’s navigation bar. Poor design./ Update: Downgrading to 1 star. I tried to type a reply to my doctor’s message, but the keyboard covers the text box, which is at the bottom of the […]