Reviews for My Highmark

The virtual 360 for scheduling appointment doesn't work at all. They need to fix there website

Absolute trash customer service. Unable to get app to even open with username and password. Tells me there is an error and I should contact customer service, which when I call, because there is no way to do it online except through the login that doesn't work, the bot tells me to log into the app but offers no option to talk to an actual person.

tried to get into the site but it said I need a username and password. I don't know either one and when I typed in my member 🆔 it said it wasn't correct. Very poor communication.

on my initial sign up and first use the app was pretty easy to navigate. Actual activities( walk, gym, etc) were not blatantly obvious.

Buggy mess. Location says it needs to be on. It is on. Constant technical issue notifications at the END of 6 pages of appointment scheduling. I can't get my medicine. I'm furious

this company is garbage. I had a seizure, resulting in a car accident, and they deemed that the tests, medications, and admission were medically unnecessary. editing to add: I did reach out to try to get help before I left the original review. I was hoping to help people not waste their time on the bs.

this is the worst app I have ever used. it never works and when I try and view anything about my benefits it doesn't show me anything. can't access documents or anything related to the plan. It is beyond frustrating to try and figure out anything with it. I would highly recommend not using it , total waste of time.

This is a replacement review, I just deleted the 1-star rating I left yesterday. Following a short phone call to Tech Support, we got the app working again. My only serious complaint about the app and its functionality is that it is difficult to drill down to find the link to the OTC ordering system. That may be intentional, but it is consistent.

App performance very sketchy. Takes a lot of time to provide info to client and quite often says there's an error. Can't even make changes to contact prefs without having to call customer service. This is ridiculous!

Absolutely horrible app! I received a notice from the app that I have a message. Clicked on the notice and yeah, it takes you to the app, but where is the message they notified me about? Another thing, it states I don't have a provider (yeah, I do) but when I try to select one AGAIN, it takes me out of the app to a website. I honestly don't understand the point of this app. The one star; you can see your claims.