If there was any other way to pay a bill, I wouldn't even have this app. Doesn't work or load 75% of the time, customer service takes forever and they always have the same answer: Uninstall and reinstall the app. Still doesn't work and you end up waiting, sometimes for days or weeks, for the system to work out whatever bug or glitch its going through. Total garbage.
They never tell you when they're gonna charge you on the autofill plan, and sometimes, they charge you before your 30 days, and don't even tell you that your payment didn't go through. They just deactivate your account without notice. I have tried to reactivate for emergencies because they didn't even warn me of deactivation, and you can't do anything until you find an internet source. They used to notify you when your payment was gonna need to be renewed. They're slacking now, though.
I agree with everyone else that the merge took a simple good thing and over complicated everything, I have had to call a service representative three times now, to activate my device after 1 day of being out of service, and twice to try and register my device and phone number to total wireless account that I have rewards points on but still no luck, can't even understand representatives. After 6 years, I am going to switch service providers on Monday.
The app won't even let me log in. After I verify my phone number it asks me to create an account, which I already have a account, so when I try to enter info, it says "unexpected error" and then takes me back to the log in screen. I can't access my account or do anything. The website is even worse. This is the worse platform I have ever attempted to use. All I'm trying to do is check how much tethering I have left, but I can't even access any part of my account
This app is as awesome as total wireless! At least once a month my data slows to an unusable point for 1 to 2 days. Almost every time I make a payment, my data, text or calling gets jacked up. If you need customer service.... Good luck. I spent 4 hours on the phone trying to fix my internet. Multiple customer service reps suggested I master reset, I finally gave in and did it, ....... Didn't help, just lost tons of data for no reason. If you have this app.... You messed up.
Worst ever. Picked up Total Wireless to have an extra phone line. it worked well for a couple of hours. after that unable to make or receive calls or text. called support three times. they kept telling me they were transferring me to a higher department but i was never connected to anyone who could fix the problem. Marco replied and asked me to text service, LOL. if i could send messages, but i can not.
-10/10. This app doesn't do anything useful. I'm still in the process of setting up a new phone with Total (economically it's what works best unfortunately) and for some reason the codes they keep sending aren't coming through. I've tried with all my family's numbers who are on the account and no luck. Since the app nor the website was useful I called the customer service number and still nothing worked. Didn't have issues before the merdge 😡
This is a constant. I feel like my phone is not properly connected to the network. Always some type of error, most recently, claiming my reward points. For a multi million dollar company something ain't making sense. Can't really complain its simple phone activating process as your phone is up and running almost instantly. Pretty much it. Prepaid plan on your terms.
The app worked great for the first eighteen months i used it. I didn't have any trouble with it. But here recently I've been experiencing trouble with it. For example the rewards points program thst is a feature of the app,. For the month of march i had tallied up over a thousand points. But when i refilled my service for the month of April.. my points had been reduced to having only five hundred. And I had not redeemed any of my rewards points.
Had this service for years and any time I've had an issue, it's been resolved quickly. But over the last 3 months, my service has been spotty at best and most days unless I'm outside, I don't get service. I've had the same plan for years, they recently added hotspot. It worked the first month and has not worked since. Every time I go to the app to add minutes or shop for a new phone, I keep getting "error occurred, please call with the phone number, and that's if the app even opens. NOT HAPPY!!
