Reviews for myAir™ by Resmed

Edit June 19, 2025: on 6/1/2025 it started syncing, but only sporadically. It appears that I need to log into the app daily and remind it to download the data, so it is no longer automated. This was such a great app and piece of equipment. Now it is useless. Does not sync as of […]

I’ve been using this app for over a year and all the sudden it gives me “Connection Error, check your internet connection and try again”. I obviously have internet because I’m typing this review. There’s no help button. If y’all can fix this app I’ll change my rating. Edit: I’ll give it 3 stars, as […]

This app sucks!!!!! It does not log the correct time of the machine being used. it says that I’ve only used it 30mins at night when I’ve worn it all night long!!!! It did not log one of the nights and when you reach out to customer care they do not fix the issue or […]

This is the worst customer service I have ever dealt with. They have no phone support at all, you have to send an email and it doesn’t seem to matter what the problem is you are dealing with, you get the same canned response over and over again and it also takes them days to […]

This app is decent. let’s you know basics about how well you slept with your CPAP machine. I check it every morning. what it needs: maintenance reminders. like when to change the filter and such. More importantly, It needs to allow you to connect to more than 1 machine. I have a machine for home […]

Very little help in setting up and/or using the app. hard to pair with my phone. can’t believe this is supposed to “help” your medical condition. Hoping this new machine is somewhat better than what is being replaced. So far the assistance hasn’t been any better. Hoping for a phone call tomorrow. if you are […]

I’m an over the road truck driver about to have my yearly DOT physical in the morning so I thought I would install this new app that’s compatible with the newish machine and… nothing. I type in all my information to make an account and it does nothing. Just zips a little color line across […]

I’m giving this only a 3 star until the app is fixed. Well here we are again…the App went down again, a month later and it’s doing the same thing as before. I can’t sign in and can’t check my progress. This is VERY frustrating. It works GREAT when it works, but it seems fleeting. […]

Okay when the Bluetooth connection works, but the phone app unpairs itself every day or two. The Wi-Fi connection works, but the CPAP machine only seems to upload information when ît is not in use. if it is running, the Wi-Fi data the app receives is out of date. The only solution I have found […]

Information is meaningless. You can get a low number and it’ll still tell you you got a great score for whatever reason. Also mask on time does not equate being able to actually sleep. I’ve gotten 100% while getting no rem sleep. Great the app detects the mask on your face. You know what else […]

It’s… fine. The data is moderately useful. I’d love to be able to tell it that my mask is fitting fine and to stop dinging my score for taking it off too many times. I drink a ton of water, have a small bladder, and have a senior dog who needs to get up in […]

Got my machine 3 months ago & decided to get in the habit of using it before trying this app. Loaded the app this morning. I couldn’t get it to connect to my Airsense11, even though Bluetooth was turned on on my phone and the machine. I had to go online to find instructions to […]

Update: I am going to give the app 2 more stars because they are quick to respond and the app is running well. Original: While setting up, I select recover password, and I immediately open up the link sent to my email. It keeps telling me the link has expired until it locked me out […]

Mostly very useful. It doesn’t always line up with my sleep quality. Nights with lots of insomnia can still get scores in the high 90s. The inability to screenshot in the app is frustrating. Sometimes I want to share my score, or trend, with my wife and the app doesn’t allow it for some inexplicable […]

No support (they will only refer you to local distributor who lacks tech knowledge.) No differentiation between types of apneas (like the Phillips app.) No way to determine max pressure used during a session. No interface for Bluetooth management (does not appear as bonded on mobile device – although there is connectivity.) Frankly I thought […]

One star is too many for the app I installed the app on my android tablet and went through the set up procedure. I entered my personal information as requested, checking the necessary boxes and hit continue. the app did not indicate an error, but neither would it advance to the next page. It returned […]

Pretty app, but has issues connecting with Bluetooth… it does eventually, but not immediately (a synch button maybe?). It doesn’t want to synch with Samsung health after setup… not sure what value it would add. it would be nice if it could work with that app to tell me when I am having my breathing […]

This app is a joke and only good to show usage compliance with a made-up score that means nothing. Goes great with the garbage machine I was given to use. Both are useless. My previous machine was great and the app it had allowed me to view not only usage data, but the pressures actual […]

It was working fine until the last update. This is the second time that it does not show where I used my machine. I am always 100% compliant, but it didn’t register last night’s data. I tried clearing cache, uninstalled and re-installed, unplugged and plugged back up. Are the servers down? 3/13/25 3/14/25 – I […]

Installed app 01/21/2025. when I finish entering personal data and agreeing to terms of use, the app tells me it has experienced an error and is shutting down. No cache or data clears or reloads make a difference. App isn’t smart enough to tell me why it has an error. UPDATE: I found that the […]