I saw that the app was updated in Dec 2022 for a fix of a fingerprint login bug. We'll, it didn't work. Whenever I logout, the fingerprint screen appears, and I have to press my 'back' button. Then it doesn't show the next time I go to login again. I have uninstalled the app and reinstalled it, to no avail. This is ridiculous. There is also no way to send a message to tech support for help.
A Google user
This app at one time was wonderful. Lately within the last month it dose not allow me to log in. It keeps telling me "Login Unsuccessful please try again shortly ". I had the same problem last month contacted customer service, they helped me fix the problem. It worked one or two times and then the same issue has been back since.
Donald L Malchow
Familiarity has & integration of has improved my impression of the APP. Some records still in old system apparently based upon reference to blue. Huge amount of information still required to provide fill all of the data requested. I am 70+ and there is no way for me to remember what year I had every possible medical condition for myself much less members of my family. I remember doing something similar on paper for CMC, but not as extensive.
A Google user
To early to tell how the whole app performs but right of the bat there's an issue with logging off the app. I use fingerprint to login to app. When I log out, it keeps taking you to the fingerprint login screen. You have to select Cancel, it then gives another prompt saying you didn't scan finger. When I log out, it should just close the app.
Lisa Vang
I barely use it. But when I do, there is problems. 1) you can't access most of your personal info. Ex: medications. 2) you can't look at your health messages from your providers twice, or at all. 3) you can't schedule appointments through the app even though on telephone, they say other wise. There's more to the list, but I think these will be the main problems until further more. App could've been great and easy to use with these difficulties.
Becky P
Completely confusing. Not all of my doctors are listed on the "send messages". Go to blue. You're on green. Have your portal people take a look at the UPMC (University of Pittsburgh Medical Center) portal for how easy it is to use. Keep it simple and easy. Have only one way to access messages, lab results, etc. I dread trying to find anything on this portal.
Adam Powell
Transition period or not, app interface is terrible. Listen to your reviews and speed up the process. If it weren't for the fact people's information is effectively split between two applications, one embedded in the other, it'd be okay. This transition period has been in place for awhile, it's not a permanent excuse for shoddy development.
Emily Van Court
The old app worked way better than whatever the heck this is. If the content ever loads, it takes 3-4 times as long, and there isn't a way to escape / back button out of many records so I have to force close the app. This is not an upgrade, y'all.
Susan Carson
Android user. When I can get the app to open it move at a glacial speed, at best. Most of the functions are difficult to find and often are "unavailable at this time". I can't decide what is worse. Waiting g in hold of waiting for this app to finally log me in so I can do none of the things I need to do.
Shawna Harper
Everytime I log in it makes me reset my password. it will not allow me to add my finger print or a pass code.
