Runs in the background 24/7 and eats my battery. Couldn't figure out why I had to charge so often and then I looked. Somebody needs to figure out how to program this app to ping my device once an hour or something. This thing is a power suck and not worth letting it run unrestricted. Until you figure that out I'm restricting the app. Set reminders to let it out of jail once a week to connect and then back in.
A Google user
This app works great for allowing your phone to act as a transmission device to your clinic instead of having to keep a device near your bed. Unfortunately besides telling you info about your clinic and your pacemaker (model number, serial number, device name, when it was implanted, estimated battery life) all vitals are not monitored by the app for the user to view at least. You can take your own vitals and then manually enter them into the app if you like. Sort of like a journal.
Kevin Staggers
I hate to sound like I'm piling on, but what others have said is true: the app is simply awful. It regularly crashes and fails to relaunch itself. When you notice and relaunch it manually sometimes it takes it several minutes to start communicating with your device again. It is horribly coded and Medtronic doesn't seem to care. (Last update 10 months ago despite reviews reporting issues.) I don't think my doctor trusts it. They got the data from my ICD instead of using what the app sent.
Terry Weaver
I have been using the app for about three months and on several occasions when I try to open it, it only goes to the blue "title" screen and no further. I have to reboot my phone to get it to open. This shouldn't be happening. An aside, I have read many reviews and when you reply, it's always the same reply- you'll pass the comment along. It makes it seem you're just using a copy and paste reply and not really concerned.
Ronald “Ron”
The app provides the user no data. That's a choice the app developer made and it is a poor choice. Especially for athletes, at least provide heart rate data as a function of time. The sensor could be interfaced with Strava to greatly assist the user in understanding heart rate vs. effort. EDIT UPDATE April 2024 - got a new phone, Samsung S24 - now app doesn't work at all. I get an error message, your device is not compatible with your phone. Ugh.
Desirae Huff
The app is not compatible with updated phones. As a leader in cutting-edge medical equipment, I was thrilled to be able to monitor my heart issues on my phone...until I got a better phone that tracks health better. Then I discovered how many newer phones this app hasn't caught up to. This is a serious flaw. I keep checking back for an update but, almost two months later, still nothing. Now I wonder what the point was in having the procedure when I can't monitor or report an issue. Major fail.
Karen Shapland
After diligently recording my vitals for several months, the app froze and i was unable to open it. When i uninstalled and reinstalled and logged in, all my data was gone... that was about 10 days ago... this morning it did it again. Major complaint....if it sends my heart tracings to my doctor, why isn't there any way for me to see them?
Jimi G
Great app, but I would love to see the ability to track vitals in real time. Even just heart rate would be great. The only vitals tracking present is what the patient inputs. Would also like to see pacing stats and estimated battery longevity. Seems the Dr's are the only ones that can see that. For me at least, as the patient, its equally important to be able to see this information. After all, it is MY heart this device is connected to.
André V.G.
Doesn't allow to setup the account on a brand new device. I called customer support twice. I'm sure they go through a checkbox list of FAQs to try to figure out what's the problem, but the problem is the app is a terrible unusable product. They can't create a user on their end either. No solution was given to fix the connectivity issue, just to open a ticket for IT. Anyway, the representative will send us a device to send the info the Dr. requieres to get.
kimberly salone
App doesn't open up sometimes and doesn't tell you about any results of the debrillator. You have to constantly uninstall/reinstall to make it work. I call customer service, and they don't care. They sent me a generic email that didn't address my issue of the app not opening up. A company making all this money off their customers can't afford to update/fix their app, which is supposed to save someone's life. What a disappointment and rip-off? I wish I had researched more about the company before
