two-step was introduced as mandatory and it's incapable of actually sending a text, making me sign into my email every time I want to sign into my account. this is no longer a convenient way to contact my providers. if I wanted increased security, I would have asked for it. it's my account. I should be able to turn off a faulty two-step verification.
The MyChart app has been one of the best things to happen in healthcare. It is up to date in real time and stores and saves ALL appointments, lab results, test results, procedure results, screenings,tests, etc.with images.Medications are up to date with details. I just started using this app, & it has records from 4 places and goes back to 2019! AND I decided to use Kroger pharmacy and they have access to my chart as well. No waiting in long lines. They have it ready and let me know to come get
Pretty great app. I use it all the time and has plenty of features. It's interesting that you can supposedly e-check in but when you get there, you still are required to check in. Also, it can be hard finding times for doctors appts as they sometimes seem like there's an issue with the system. But overall, a very nice app.
MyChart has become my brains! The only little foible is the thumbnail on my desktop occasionally showing a number that looks to be a number of new messages or lab results or something when there is really nothing new there. Also, it reminds you of refills you have that seem to have no basis in reality. But it reminds me of appointments, let's me schedule or message my providers, lists lab results so quickly I sometimes think they have time travel technology and is overall an extremely useful app
-I'm always unable to schedule an appointment with my Primary provider through the app & always have to call. Schedulers always tell me I should be able to, but that's not the case. Often confusing. -I get emails saying I have a new message in MC but there are never any new ones visible. Today a bunch were visible I'd never been able to see. -Despite being a patient since the early 90s, there are missing appointments, test results, etc. I've mentioned this repeatedly yet issue has persisted.
This app frequently has server issues, so I'm unable to access my information. I've needed to access certain documents for doctor's appointments with no luck. That kind of defeats the purpose of having it. I might have to go "old school" and print everything out to keep in a folder. I've already had to do way too many screenshots. Not good.
Can't link accounts across practices. No follow-up from IT to address problem. Requires user to resupply old information. Dates have all been reset and are not correct. No change in stars or comments. Both practices use the app but all I get is an error message when I try to open the linked account. I went through two levels of the help desk and was told it was escalated to IT. Nothing has happened. Perhaps Epic should provide better training to the practices to allow them to address problems.
This app allows the patient to schedule their own appointments without spending a lot of time on the phone and have better control over your health by reviewing lab results and other documents that health related, you can also message your doctor directly and get a response within 24 hours, most times they answer the same day. I like that I can add my appointments to the calendar on my phone with one click and set an alarm so I don't forget
I've had the MyChart app for over a year. I've been able to log in with both my PC and phone. Suddenly, my username and password won't be accepted. The app won't let me change my password or user name. If I try to make a new account the error shows that I have an account. I NEED INTO MY ACCOUNT IMMEDIATELY. I'm tired of the app not ever working. This is supposed to be convenient. IT IS NOT. IT'S ONLY MAKING EVERYTHING HARDER .
This has not been working for 2 days. I can log in but nothing works. Everything I choose results in at least 20 seconds buffering then reverting to menu with message "An error has occured on the server. Please try later." There was a new update & I did that. EDIT: After lengthy call with tech support and email, the issue has been resolved. I'm not sure if something actually was fixed as they did not contact me back by phone or email, but it is working again as of later July 2nd.
