Great idea, execution makes it useless. You need it, like, twice a year. But you didn't open it in a while, you need to enter a password each time, which is hard to remember for something that you use twice a year. App doesn't store it for that long, even if you ask it to. So every time I try and use this app, it takes a password reset, a few emails to myself, a few texts, a password reset... Easier to go get that wallet.
Amanda Miller
I waited 2 months going through support to get my last name updated since I got married. First response I got was that they verified my email and phone number. Thats not what I asked for when I emailed. Each response I sent in took 2 weeks to get a reply. After that horrible experience, this started out great and was super handy, but for the past month I'm stuck in a log in loop just like everyone else. It's sad they can't do an update and fix this problem. Like come on
bete noire
Don't bother with this app. Facemapping does NOT WORK (and it isn't for your security, anyway: it's for facial-recognition databasing) - regardless whether you're on a T3 connection, have a top-tier phone and are standing in broad daylight. Less hassle and faster to actually go in person to whatever governmental office you're trying to get service from. Unusable and worthless.
David Murphy (Bumble D)
This app worked when I first got it, but not anymore. I can't login. When I enter my username and password it sends me a verification text message with a code to enter. I enter the code and a green screen shows up saying "Authenticated" but nothing happens. The only thing I can do is return to the login screen again, and the cycle just repeats.
Peter Richmond
The app is fine, the customer service is not. I was using fingerprint login for so long and then it just disappeared and there is a way to retrieve password but no way to retrieve username. So I just can't log in anymore. I've called and called, and sent several feedback messages through the app asking for help, and no response. Terrible customer service!!!! I have no id until they wake up or something and it's been over a week.
Laurence Hutt
Great way to have important state-issued documents in one place, especially since digital copies of them are apparently lawful ID within the State, IF the app worked properly. It does not, at least not for long. It was working fine, then it started requiring a new sign-in each time I wanted to access my vaccination record, which would be fine; except the app will not allow me to access the fields and fill-in the necessary fields to sign in. In short, it has become totally and utterly useless!
Stacy Davis
I am really struggling with this app. First, both my husband and I discovered that vaccine record fell out of the app and neither of us were unable to reload it. We both emailed support and have had zero response. Now it has lost our user names and we are unable to log in. This app is a great idea and it's great when it works. But it's poorly implemented and it seems that releases and so-called bug fixes are not tested at all. Such a disappointment. Get it together, Colorado... Please!!!!
A Google user
Same issues as so many others. I installed it months ago and couldn't set up an account. That was apparently resolved and I was able to set up an account today. Tried taking the three required photos half a dozen times only to be told they are not acceptable. There were also another half dozen attempts where the app stalled or quit and I lost progress after taking one or more of the photos. Maybe I will try again in another few months but this app has eaten up hours trying to set up to no avail.
B T
App is completely non-functional. It took 10+ attempts to verify my account and now that it finally did none of the buttons on the "wallet" page are functional. They recognize the tap but don't do anything. I've tried all the usual steps. Clearing storage and cache, uninstall reinstall, reboot phone, all of it. I tried going to their chat support in the app and it opens a support web page. When I try to initiate a chat session, it says "failed to send." Wow.
Emily Frost
Very cool concept, execution is not great. I love the idea of having all my important state documents (driver's license, registration, vaccine records etc) in one format and in one place. However, getting to that info can be difficult because of UI issues with the app itself. For the past week, I've been unable to pull up my vaccine record because the fields where you enter your name/DOB just show "null" and can't be edited. Tried uninstall and reinstall, but still can't edit those fields.
