dealer sent in info,and I got an email from infiniti to send ownership docs. I sent ins card and they emailed me back and told me I was verified and i could register. which I did. then app asked me for ownership docs again. and I sent again. now they say they can't read it and I need to call. I sent them emails, letting them I was already approved. I can never remember to call before 8. this sucks. I am NOT impressed with infiniti at all. not like my experience with cadillac. buyers remorse!
C K
I am not sure the point of this app. I can't see the status of my car (locked/unlocked), gas remaining, vehicle health, location, or basically anything. I have called customer service, and I pay for the premier services. This was a waste of my money and time. Looking at other reviews, I am not the only one experiencing this.
T Graves
The app works when it wants!! Today can't start, can't lock, can't locate, can't refresh. NOTHING!! The days it do work it says my truck is still running & the truck is OFF!! Need to fix the app or go back to the old app used before this was the replacement. Much better then
Asim Ali
The app does not execute any functions. Engine start, lock/unlock doors, turn on lights, nothing works. All I get is that action failed message. It worked fine for the first few weeks after installing the app. But then it stopped working completely.
Michael Levine
It is not nearly as good as the 3rd party one I had years ago called Viper. But as far as being able to start your car from blocks / miles away, not bad. But the fact that I can't have my existing settings turn on when started, they lost 2 stars.
Shane Hatcher
Glitchy is an understatement. My Mitsubishi and Kia apps are way better. My spouse has the exact same issues I do with the Nissan app. It fails 75% of the time to start the car and about 50% of the time locking the door. I find it absolutely stupid that you can start your car with the app or the keychain but the heated seat doesn't come on even though it comes on after you press start. What's the point if I still get into a cold car? A luxury brand app should be better, given I paid $70,000.
Santina U
This app is so slow. If I try to auto start my car or lock the doors using the app it just spins and spins. I end up grabbing my keys to execute the action and by the time I do that the app is still spinning. Regardless if I'm on the network or using WiFi. I'm definitely not going to pay to use this app once the free trial is over. DO NOT waste your money.
Shandel
App is not consistent. It only works sometimes and most of the time it says that the car had failed to start. Now I keep getting notifications that my car has been located when I never asked to find it and I have service warning about my brakes and the car is not even 2 months old.
Tiana Slade
Horrible Why am I paying $14 for a app to sometimes work? I wonder who said hey the old one works too good, why dont we go ahead and lets change it to one that doesn't...App half the time wont show the start engine button I just see a picture of my car. If I wanted that I would just google a picture for free. Horrible I had enough and canceled the subscription if thats what I can even call it.
Daphane Gunn
This app stopped working. I've had my car almost a year as of August 22,2023. The app stopped working my SOS light and button stopped working in my QX55. My vehicle has been in the shop since 8/28/23 and it's 9/4/23. I've been told my car need a telemeter repla Ed. Although I was given a very nice QX60 to loan while my car is being repaired. I dint think I'm gonna upgrade or return to the Infiniti brand. The brand seems to be going down. I've been a infiniti owner since 2007.
