The only beef I have is you have to signing in with email once in awhile and then opt in biometrics. It must have to do with a higher level of security.
I've had to uninstall and reinstall it multiple times, and I still couldn't get through the main screen. I also couldn't get through the payment screen, and my card was charged nine times.
I'm unable to get past verifying my account. When I try to sign in on the app, I keep getting a "server error" message, and on the desktop site it says that my credentials aren't recognized. Punting tech support back to the provider really is unacceptable to me, since they're, you know, not tech support. They work at a psychiatrist office. All they're able to do is send a new sign up link, which just gets me to the same point with the same issue. *this happened the same day I downloaded the app
this app does not want to operate once I open it. I click on the app and the icon just lingers in the middle of the screen and nothing happens. it's such a broken app. I've had the health place that uses the app also complain about how faulty the app is as well.
Honestly, it could be larger so we could read it properly or made to where we can zoom it. So we can see it better to answer the questions. sometimes, I wonder if I answer the questions wrong because I can't see them right? They're so small.
This app is extremely difficult to use. Scroll wheels to select info are laggy and difficult to use with no option to manually enter the information or search. The language selection wheel defaults to the bottom when all common languages are at the top. It took minutes to scroll up to find the language. Even manual number entry is flawed, jumping to the end of the line after one number is keyed. The sign up process questions should have taken me 5 minutes to complete, not 30.
Haven't gotten past setting up my account. I can't use the app to set it up because every time they send me a verification email I have to leave the app to open it, and as soon as I go back into the app (within like 10-20 seconds of leaving it) it closes the screen to put my code in. I then need to go through the process again and again. I have tried 5 times and it keeps doing it. Please fix this as it's very frustrating.
One of the worst apps I have ever encountered. I not able to create new messages, up/download any documents, and/or most recently, I'm not able to respond to any messages because the app keeps deleting my message as I am typing it - not even saving it as a draft. I would leave 0 stars, if possible. Absolutely terrible UI/UX.
I would give it zero stars if I could because I can't login to the app at all. Every time I enter my user name and password, it then prompts me to enter the email address attached to the account. I enter that and get the server error message every single time. I think I've only been able to actually get in the app 1 time. Very useless.
I have had nothing but problems with this app. At first I couldn't sign in . The number set up for birthdate was only achieved by randomly hitting numbers until got to the right one in the right order. I spent hours and days trying tp sign in. I became so frustrated I gave up. Finally had it working and then It won't work again. I type in a message and send it and it disappears. Also when my doctor sends me messages they ate not getting to me either. Pkeaae fix this.
