Periodically useful, but so unnecessary. Instead of being able to push a button on my remote like 99% of car companies, Mazda forces us to use a paid app. It would be less frustrating if it worked more than 50% of the time. I get failures and try again messages half the time which is not helpful during winter in New England. Update & fix it, or make it free for us to start our cars without paying you for an app that frequently doesn't work. Turning on heat / defroster would also be good.
Chris Konitz
The app is fine. Slow, but it works. 1 star for Mazda attempting to charge a monthly fee for the app, so no more remote start. The app provides bare-bones diagnostics; nothing special. The only reason anyone would pay for it is remote start. If you're going to charge for the app, build the remote start into the key fob like everyone else. Pretty classless move from a company I otherwise like.
Fernando Ferreira
When it works it's great. Unfortunately, it is unreliable. While it is stable (ie the app doesn't crash), the Mazda app will often fail to perform a task (like starting a remote charging session, locking a door, or starting climate control). It has also frequently prevented users from logging into the app (error E900500). Separately, the app doesn't support multiple users. If you share a car with anyone else in the household, only one person can be logged in at a time.
Ben Raehpour
For a long time this app worked pretty well, specifically through my trial period. Now that it's over, and when I need it most during freezing weather, it fails. They're basically just charging $10 per month for remote start (because the other features are basically worthless), and at that price point I'd expect additional features such as being able to turn my defrosters on or bare minimum adjust the temperature. Honestly their whole response to all this turns me off of buying another Mazda.
C
A lot of wasted space in this app, resulting in a lot of needless swiping and scrolling. The Remote and Status tabs, for example, could have been combined since they have overlapping purposes. It also just feels slow, especially opening the app, which runs you through the log in every time (automatically at least). Remote start, by design, shuts off when you open the door, seems like there could be a better way to implement security. I won't be paying for it after my trial period ends.
Mercury Thomas
it would be great if you could adjust the climate control and not have to turn off the car after it has been ignited. This makes no sense besides being a safety feature. Also, why not allow you to have created your atmosphere such as with music or audible before you enter ... There's so much more we can get for paying $10 ... Come on Mazda, you talk about making a car designed for the person!
Jeffery Black
Edit(OG below) I'd love to see a WearOS app. The features aren't enough to want to pay for it. If I could mess with the climate controls, or turn on the heated seats. I might consider it. As of now, the only true feature you have is remote start behind a pay wall. This will just force people to purchase 3rd party remote start hardware.
aaron wilkalis
This app is useless unless it's used for the remote start, which is almost useless. It's not all the app, but the interactive features of the vehicle that make this app so bad. It's difficult to locate the information in the menus. The app is slow as clumsy to navigate. It frequently just doesn't work for a day or so. The important vehicle data isn't updated in real time, the remote features take up to 30 seconds to work. Just buy an aftermarket remote start system.
Carl NY50
$10 a month for a weak app. App is unintuitive and needs: 1. Show if engine is RUNNING, on or off. I DON'T know if engine is running or not to know if I am shutting off the engine or starting another 15min run. INFURIATING. 2. Show a Timer while engine is running. 3. 5 min auto-shutoff instead of 15min. 15 min is Too long. Other features like fuel, mileage, and service status is good.
DeVon Cunningham
The app's only good function is telling me how much gas I have. However, it doesn't really update when I scroll down to refresh it. The remote start and unlock function barely works. I get that it has to send a signal. But I have successfully started my car twice since getting the app. It's not really worth it to have. Thankfully, I am still in the trial period but I will not be buying a subscription for it.
