Annoying Nightmare ! I regret paying for this outright for a year. 1 out of 10 times will work to start the car. On the 1 time it does it takes 3 fails of the engine to start before it works. Car is locked and it says it's not. Being connected to wi fi or not makes 0 difference. The one in 10 times it works after 3 failed attempts it takes an extraordinary length of time for the app to find the car. What a joke. I'd rather buy an aftermarket starter then deal with this failure.
Khannah Yisrael
This app has a lot of issues it needs to work out first for it to be a great app. 1. You are supposed to be able to start your car from the app.. 3/10 times have I really been able to do it, get a reading of can't connect.leaving me to go out into the cold twice to start the car to warm up and to leave. 2. I have been kicked off the app several times to have to log back in, once where I had to go thru the whole process all over.
Lauren Jones
Don't waste your money! After my trial period, I started paying the ridiculously high fee for the service (sorry, but after spending 58k on a car, this service should be included), the app rarely worked. It fails to start my car about 80% of the time. I received a promotional email for a discounted annual rate. Shockingly (sarcasm) the app continued to fail when I tried to pay for the package online. I called customer service and was told they couldn't honor the price since I was calling in.
Bonnie Laubach
This app works beautifully when you are standing within 10 feet of a wireless modem on a Clear, Sunny 70 degree day with no humidity. On a 99 degree day with 99% humidity, cannot get it to work to start the car to cool it off. On a 20 degree morning, with frost, doesn't work either. I have had my car 3 months, and the app works less and less reliably each month that goes on. I get error, try again later more times than I have it work. Zero stars, would not recommend.
Anna Gloeckner
I'm seriously upset with the app. It worked the first 4 weeks if at all. I have the car now for almost two years and even that I tried multiple times to get it fixed, nobody seems to be interested to really help. The app still shows about 1000 miles, never worked with remote start etc, sometimes I'm lucky, and I can lock and unlock the car, but that's about it. I would have liked to actually use the app during the trial, but was never able too. Really frustrating!
Brendon Whateley
The best I can say is that the app would be really useful if it worked. It hasn't connected to the car in 3 days. When it does connect, everything takes 15 to 30 seconds. It doesn't fetch all the data when it connects to the car, it shows the wrong charging state unless you separately refresh that. If it fails to refresh, it just shows old data. The trip planner almost works great, but doesn't pass the charging stops to the car! So after planning the stops on the app, you need to redo it in car
Daniel LaBuda
My Nissan came with a free trial. When the app was working, the features were nice. I did get a random tow alarm when my car was sitting undisturbed. The biggest issue I had was the app would refuse to work for a couple days at a time. Mostly due to logging me out and refusing to log back in. The longest were two one/two week periods. The last one was during my last couple weeks of the trial. The trial just expired and I didn't realize it because I hadn't been able to use it. I didn't renew
Alejandra Ramirez
App never worked for me. It always gives me an error message saying that the connection expired, I got this car less than a month ago, called customer service, the only thing they said is I'm sorry but we have to escalate this is been 3 weeks and nothing, how hard is to fix an app, my husband has a toyota app and it worked from the biggining no issues at all, I see why everyone is given one star, I will give zero, but there is no option.
Destinie Jackson
The app worked when I first bought the car (2022) but hasn't worked for months now. It's absurd to be charged for this service when it never even works. It's incredibly slow and when it does load almost always fails to do anything beyond lock my car doors. So frustrating to have a vehicle with these capabilities, pay for them on top of a car payment, and then consistently be let down by a terrible app.
Christopher Bennett (3Two)
This app has been buggy with me from day 1. I set the climate settings and schedule once, and since then, it won't ever accept any changes. I had the car turning on the heat for me at 6am in the middle of summer because of how it was set in the winter. Everytime is try to change, the app would say it couldn't contact the Ariya, and everything would still stay the same. And if I try to turn on the climate ahead of time in any weather, it always says "can't contact Ariya". I could be next to it.
