PSA: don't bother downloading this app and return your devices before your trial period ends. Brand new and will not connect. I do automation for a living, so I know how to connect devices. Neither myself, nor the Audiologist, are able to get the hearing aids to connect. I'll be returning EVERYTHING for a full refund shortly. There's no reason on earth why I should pay this much money for hearing aids that don't have all the functionality that was promised by the manufacturer.
Nick
Overall it's not a bad app as far as performance goes. The only thing that is bothering me is that at times the app will automatically go to the Bluetooth streaming + mic when I want it to be on automatic. It's annoying because it jumps back and forth between automatic and Bluetooth streaming + mic and I can tell a difference it does. Please fix!
Phillip Sherriff
Hearing aids in the charger all night, the right device would not activate in the morning. Contacted technical services and went through their instructions, and it seemed to work. Now, the left device won't connect to Bluetooth. I've spent 3 hours trying to fix it, reboot the phone, turn aids off, and on, trying to pair, still won't connect to blue tooth, and God knows what else. I put them back in the charger maybe they'll fix themseves!
Grant Ritchie
The app, when it works properly, is great. However, that is not gonna happen all the time as constant disconnects occur. I have had to turn off call capability from my phone to my hearing aids just so my hearing aids can stay connected on a regular basis. I have fully uninstalled and reinstalled the app as well as completely reset my bluetooth connection. (And yes, my phone's bluetooth is fully connected to the hearing aids). 1 star until bug is fixed
Thomas Steinhart
Initially, these aids were good, but after a few months, one of them started acting up. It would suddenly just stop amplifying. I've tried replacing the wax guard with no success. Occasionally the aid will start working properly, but I can't figure out what triggers that. Sometimes, I can hear sound on that side, but increasing the volume doesn't have any effect. In addition, the app changes from individual control to dual control if I open any other apps.
Capt Jon
The newest app 7.1 installed on my phone. I was a bit shocked after opening and using it. I did not find it better than 7.0. I prefered be able to access everything much easier on the home page without jumping around to make changes. So I downloaded Version 7.0 on ApkPure and installed. Turn off Auto Update. Also as far as the TV connector goes I found a Digital to Audio device with cables and a BT transmitter for 2 devices (ie. hearing aids, ear buds) for about $45 on amazon that work great.
Kirk Haverkamp
This would be an ok app but I get a few seconds of static/white noise over my new hearing aids whenever I do anything with any of the other apps on my phone. Sounds like an old steam radiator. Can't find any way to get rid of it other than turn off Bluetooth, which defeats the purpose of having the app in the first place, as well as disconnecting my other Bluetooth items. This is with an Android phone, which Phonacs are supposed to be more compatible with than other brands.
C B
It's nice to have Bluetooth to stream audio directly to my hearing aid, and to be able to adjust and save settings. But this app is buggy, and almost too annoying to use at times. Constantly disconnects, or reverts to "Automatic" when I've chosen another profile. It's like it fights me for control of my hearing aid. I've used it with two different kinds of hearing aid: in the ear and behind the ear. The connection was a little better with the BTE aid, but the app still randomly changed profiles.
Jerry Bransford
Hate it. Too non-intuitive and some of its options are not explained anywhere I can find. I can't even get it off its automatic mode that switches between TV, music, etc. I now wish I could go back to the original settings my audiologist set. You should add the ability to save the original settings so they can be returned to if results turn out badly after adjusting them with this app as happened to me.
Audra Lind (Aud)
disconnects regularly from Bluetooth. stay connected is checked. Bluetooth options do not have streaming options. clicking the gear icon gets options "connect" and "unpair", but the buttons don't respond. i have to connect multiple times a day. phone is a new Galaxy s24+ android with current software. last phonak update: Oct 24. phonak support doesnt match app. do better. people spend a lot of money on aids. when buttons to connect to Bluetooth don't work or app doesn't respond it is not ok.
