Reviews for myPurina – Pet Rewards & Care

My cat likes it but I will never buy it! Lots of senior citizens have cats, but are on a fixed income and cannot afford how much Fancy Feast Gems cost. I can buy a can of tuna for myself for cheaper than what it costs for one of this item. Also it’s so small […]

it’s alright. free stuff is cool, points are cool, but they never have toy rewards suitable for my 95 lb dog. Medium is the largest size they have in toy rewards and that simply will not cut it. Once you use points to redeem coupons they’re taken away as an option til their catalog updates […]

Submitting my receipts gets submitted successfully about 40% of the time. The other 60% is them saying that the submissions are blurry and can’t be interpreted. I have tried screenshots, pictures of paper receipts, and pictures of digital recipts on my laptop. I reached out them about this, but is still the issue. Otherwise when […]

I have tried to upload receipts 5 different times. The app indicates success, then states something went wrong. I have spent over $150 and submitted receipts. I have 0 points. I have tried to get free treats for my dog’s birthday. when I go to the app, there is no way to do so. I […]

It has now been over 18 months since I was able to log in. my last review was dated March 2024, and i had not been able to log in for a few months already. I emailed as asked. The response was I just need to log in. well, after telling them it won’t let […]

update: Still unable to successfully enroll the 3rd dog and still getting the “something went wrong error”. rewards redemption works at least. It’s almost a lottery in getting some of the basic functionality of the app to work. I try to add additional pets and almost always get a ” something went wrong” error. I […]

I downloaded this app when I got an email to get a free full size Fortiflora for my dog, I never received it. I messaged customer service to ask about it. A rep who was named Susan, was looking into it. I was responding every minute to make sure they didn’t disconnect, since that’s an […]

It used to be great. Since the recent update, it won’t load my points correctly or allow me to upload receipts. It simply gives me some sort of network error. My network is fine. I also tried the website which gives the same error. I say “recent” but it has been a few months. I […]

How nice, Purina. The app had an update, which I download. Upon opening it, I’m asked for my zip code and to tick a box that says I’ve read the terms & conditions. I do both. Then “create Purina account”. I find that odd since I already have an acct. Then an error message of […]

The app works as intended, one can upload their receipt and earn points within 48 to 72 hours upon verification. There are also cute challenges to earn more points to do so along your pet. You can also add your pets including their picture and breed. As good as this app is, there is one […]

Your app is really pissing me off! You have declined numerous digital receipts and I have shown proof of purchase of your products! The pictures can’t get any clearer. But you denied them. More than 7 of them! I’m not gonna keep purchasing your products for points for you to keep denying my receipts! Do […]

UPDATE: Customer support contacted me promptly, & working to solve the problem, having an auto ship with chewy this is a good app to redeem rewards. LAST REVIEW: in the recent days I get prompted to accept receiving their promotional emails but can’t pass through that step and I’m unable to login, what’s more frustrating […]

So I just downloaded the app & I’m trying to log in. It tells me to check the box allowing them to send me emails. I check it & press “continue”. I keep getting a message saying, “Error updating profile”, and I can’t get past that page. I swipe away the app, bring it back […]

I downloaded this app because I buy a lot of dog food and cat litter. Wasn’t sure if it would be useful or not, but since prices keep rising I needed all the help I can get. I did the pet profiles without a lot of trouble. uploading receipts can be challenging and I’ve learned […]

App runs smoothly. I was surprised to find out they’ll accept the last 3 months of receipts. I buy all my Purina products off Chewy, except one time I purchased something in store; both ways, receipt upload was simple. Got denied the first time, but the app stated why, so I knew how to fix […]

so for about 2 weeks now the “Happi” on the app has not refreshed or done anything. I’ve contacted customer service multiple times mostly to be told to “update” the app that’s already up to date, and I have cleared cache, deleted and reinstalled, cleared storage on my phone, everything! and nothing works and I’m […]

Tried to enter pets name and got the “Something went wrong, try again.” After 5 times, gave up. Tried to submit receipts and got the same error message. After 3 times gave up. Bottom line, this app does not work as advertised. Or maybe Purina doesn’t want to reward customers who buy their products?

So far I’m liking that I’m going to be able to earn points for discounts or free products, plus training videos at my fingertips. As for the setup when I’m trying to add my pets food but there isn’t a place for it , so if there was a section in pets profile to add […]

This should be 2 & 1/2 stars. When the app will load, open, and not have me logged out, it truly is great. Easy to use, rewards that are useful and earned at a reasonable rate. More often than not, when I try to open the app, I just get the endless rotating graphic. Sometimes, […]

The app has not worked since I installed it. I have uninstalled it, reinstalled it and have just about given up. I’ve spent roughly $400 this year on Purina products. I’ve reached out to Purina and been told to try to use the computer version and upload receipts that way. What’s the point of an […]