My cat likes it but I will never buy it! Lots of senior citizens have cats, but are on a fixed income and cannot afford how much Fancy Feast Gems cost. I can buy a can of tuna for myself for cheaper than what it costs for one of this item. Also it's so small are you kidding me. The packaging is terrible. Tops are hard to get off making it messy...at least for the price you could have it in a tin can with a pull tab.
Rensanity_
it's alright. free stuff is cool, points are cool, but they never have toy rewards suitable for my 95 lb dog. Medium is the largest size they have in toy rewards and that simply will not cut it. Once you use points to redeem coupons they're taken away as an option til their catalog updates again, usually a while before that happens. Idk, it's nice sometimes, but most of the time, it just takes up space in my phones memory while I'm waiting for a reward I can actually use or even want.
Rebecca
Submitting my receipts gets submitted successfully about 40% of the time. The other 60% is them saying that the submissions are blurry and can't be interpreted. I have tried screenshots, pictures of paper receipts, and pictures of digital recipts on my laptop. I reached out them about this, but is still the issue. Otherwise when it does work, I have no issues redeeming my points and getting my dogs new toys in the mail. 😊
Daniel Tuggle
I have tried to upload receipts 5 different times. The app indicates success, then states something went wrong. I have spent over $150 and submitted receipts. I have 0 points. I have tried to get free treats for my dog's birthday. when I go to the app, there is no way to do so. I have also tried to take advantage of special offers, but the app always has errors. Don't Bother.
elizabeth anderson
It has now been over 18 months since I was able to log in. my last review was dated March 2024, and i had not been able to log in for a few months already. I emailed as asked. The response was I just need to log in. well, after telling them it won't let me, AND it won't send a link to reset my password either, they stopped responding. I am now getting the monthly report email, that is showing I've lost all my points. I've also lost the more than year long points I've earned due to your error.
alex buller
update: Still unable to successfully enroll the 3rd dog and still getting the "something went wrong error". rewards redemption works at least. It's almost a lottery in getting some of the basic functionality of the app to work. I try to add additional pets and almost always get a " something went wrong" error. I have 3 dogs. The 1st was enrolled smoothly. The second I finally got enrolled without an error after months of on and off trying. I was quite surprised it worked. The 3rd fails.
Trisha
I downloaded this app when I got an email to get a free full size Fortiflora for my dog, I never received it. I messaged customer service to ask about it. A rep who was named Susan, was looking into it. I was responding every minute to make sure they didn't disconnect, since that's an issue I've faced with other chats. They suddenly left the chat without responding. This app is also not allowing me to add my four pets only two of them can be added, after that it'll give me an error.
Flying Tentacle
It used to be great. Since the recent update, it won't load my points correctly or allow me to upload receipts. It simply gives me some sort of network error. My network is fine. I also tried the website which gives the same error. I say "recent" but it has been a few months. I thought they would fix the issue and hadn't checked the app in a while, but nothing has been fixed.
Stephanie
How nice, Purina. The app had an update, which I download. Upon opening it, I'm asked for my zip code and to tick a box that says I've read the terms & conditions. I do both. Then "create Purina account". I find that odd since I already have an acct. Then an error message of "can't update profile" briefly pops up, and that's it. That's as far into the app that I can access. You've made the app useless to me now.
Yesenia Rodriguez
The app works as intended, one can upload their receipt and earn points within 48 to 72 hours upon verification. There are also cute challenges to earn more points to do so along your pet. You can also add your pets including their picture and breed. As good as this app is, there is one flaw that defeats the entire purpose of this app. From several months ago to now, I am unable to complete getting a reward. Until this error is fix, I cannot give it the 5 stars.
