Reviews for MyQuest for Patients

Trying to input date of birth was aggravating. Instead of just typing in the DOB, you have to use a calendar. On mine the year 2009 was at the top. I pressed the year but nothing happened so I started scrolling backward month by month. Being over 60 it was taking a while. I decided to try again and a drop down menu for the year appeared this time. NOT intuitive. There should be the word "Year" and a drop down arrow. Then there's no confusion. Better yet just allow for typing in the date

Works pretty good. Makes it fairly simple to schedule appointments and see results. However, it demands location permission every time I log in, even though it clearly doesn't need location to operate just fine, including choosing a site, especially since location has nothing to do with my results. It also doesn't have a "remain logged in" function, so it's only slightly more efficient than using the website itself, which won't pester me for my location.

Utter dogshit. The app, and the web portal as well, require you to answer security questions to set or alter your information. However, the questions are computer generated, which is to say completely worthless even if they do work, which for me they did not. Just a series of addresses, companies and etc that I have never been to with, and when I selected the "not associated with" option, appropriately, for every single one it failed the verification. Repeat until locked out for 36 hours.

I'm general is getting better. I like that I can see a graph of past results and show them to my doctors. I have a couple of doctors, so being able to show them the times and progressions of my results helps a lot. I do wish some things were easier or possible. Ex: one test was miss-marked as non-fasting, I was fasting, but I can't change it or request a change. So it looks it of range even though it's in fasting range. I tell my doctors but sometimes they don't ask.

Every time I open the app, it sends me to update the app, with an iron to open. There is no update. It's an added step to open the app and view your results. Quest can not be reached by phone. Their chat is a useless chatbot. There's no option in the app to print results. There's an option to fax the report, the imaging is poor and unable to read. There is also a security feature built in, no screenshots I need a specific result sent to a third party and I'm unable to do so.

Login info doesn't save. Keep having to enter it over and over. Birthdate selection sucks. You start at 2009 and there's no way to skip 1 year back let alone 10 or more so it takes forever and you can't input numbers yourself. You have to select from the calendar. Appointments default to afternoon. If fasting this is silly because most will want to test in the morning but default. App keeps nagging me about an update but there isn't one available. Janky af app. Please fix the bugs.

Completely useless app. Worked the first day I set it up with no problem, but IT NEVER WORKED AGAIN. It failed me at my doctor's office, failed me when my test results came in, and failed when I tried to set up a new appointment. The app relentlessly crashes, freezes, or tries "loading" endlessly. I just opened it, logged in, and was asked to write a review, and anyone want to take a guess what it did? Exactly, it froze and failed to work again. So here's your review. Now, I'm uninstalling it.

This app sucks. When you try to set up an account it accepts your email and password. It then tells you to login. At that time it says the info is already taken. I've tried 3 email boxes and multiple passwords and it just doesn't work. Totally useless. They don't reply to chats from the app. They have no way to call off the app. It appears there is no way to make a secure payment. Also most employees have an attitude that they don't care.

Almost without fail, when I need to find my results when speaking with a doctor, the app forces an update first while the doctor waits, but the app does not update when the rest of the apps on my phone update. After the forced update, I then scroll through many screens of lab results going back 15 years that aren't organized in any particular way. Seems obvious that the most recent results should be on top. Not convenient when I really need the results!

The new design makes it hard to check multiple locations at the same time. The old way I could easily check all the locations at the same time to see who had the best time for me. Now it takes 5 times longer for me. Also, I don't have a computer/laptop or tablet and this new layout is very hard to view on a cell phone. The app just loads the website, so why take of space on your cell when you can just save the website. There is nothing different between the two.