Reviews for MyQuest for Patients

Trying to input date of birth was aggravating. Instead of just typing in the DOB, you have to use a calendar. On mine the year 2009 was at the top. I pressed the year but nothing happened so I started scrolling backward month by month. Being over 60 it was taking a while. I decided to try again and a drop down menu for the year appeared this time. NOT intuitive. There should be the word "Year" and a drop down arrow. Then there's no confusion. Better yet just allow for typing in the date

Works pretty good. Makes it fairly simple to schedule appointments and see results. However, it demands location permission every time I log in, even though it clearly doesn't need location to operate just fine, including choosing a site, especially since location has nothing to do with my results. It also doesn't have a "remain logged in" function, so it's only slightly more efficient than using the website itself, which won't pester me for my location.

Utter dogshit. The app, and the web portal as well, require you to answer security questions to set or alter your information. However, the questions are computer generated, which is to say completely worthless even if they do work, which for me they did not. Just a series of addresses, companies and etc that I have never been to with, and when I selected the "not associated with" option, appropriately, for every single one it failed the verification. Repeat until locked out for 36 hours.

I'm general is getting better. I like that I can see a graph of past results and show them to my doctors. I have a couple of doctors, so being able to show them the times and progressions of my results helps a lot. I do wish some things were easier or possible. Ex: one test was miss-marked as non-fasting, I was fasting, but I can't change it or request a change. So it looks it of range even though it's in fasting range. I tell my doctors but sometimes they don't ask.

Every time I open the app, it sends me to update the app, with an iron to open. There is no update. It's an added step to open the app and view your results. Quest can not be reached by phone. Their chat is a useless chatbot. There's no option in the app to print results. There's an option to fax the report, the imaging is poor and unable to read. There is also a security feature built in, no screenshots I need a specific result sent to a third party and I'm unable to do so.

Login info doesn't save. Keep having to enter it over and over. Birthdate selection sucks. You start at 2009 and there's no way to skip 1 year back let alone 10 or more so it takes forever and you can't input numbers yourself. You have to select from the calendar. Appointments default to afternoon. If fasting this is silly because most will want to test in the morning but default. App keeps nagging me about an update but there isn't one available. Janky af app. Please fix the bugs.

Completely useless app. Worked the first day I set it up with no problem, but IT NEVER WORKED AGAIN. It failed me at my doctor's office, failed me when my test results came in, and failed when I tried to set up a new appointment. The app relentlessly crashes, freezes, or tries "loading" endlessly. I just opened it, logged in, and was asked to write a review, and anyone want to take a guess what it did? Exactly, it froze and failed to work again. So here's your review. Now, I'm uninstalling it.

This app sucks. When you try to set up an account it accepts your email and password. It then tells you to login. At that time it says the info is already taken. I've tried 3 email boxes and multiple passwords and it just doesn't work. Totally useless. They don't reply to chats from the app. They have no way to call off the app. It appears there is no way to make a secure payment. Also most employees have an attitude that they don't care.

Almost without fail, when I need to find my results when speaking with a doctor, the app forces an update first while the doctor waits, but the app does not update when the rest of the apps on my phone update. After the forced update, I then scroll through many screens of lab results going back 15 years that aren't organized in any particular way. Seems obvious that the most recent results should be on top. Not convenient when I really need the results!

The new design makes it hard to check multiple locations at the same time. The old way I could easily check all the locations at the same time to see who had the best time for me. Now it takes 5 times longer for me. Also, I don't have a computer/laptop or tablet and this new layout is very hard to view on a cell phone. The app just loads the website, so why take of space on your cell when you can just save the website. There is nothing different between the two.

Easy to use and straightforward. I like getting test result explanations without needing to leave the app. I have used it for finding locations, scheduling appointments, paying dues, viewing results (even from many years back), and updating insurance when I received a bill that was questionable. I have not had any issues, and everything was fairly simple to navigate. My only complaint would be the insurance taking too long, but that's not a fault for Quest... lol... I fully recommend the app.

I had no problems before the changes. I can not log on anymore. I have tried repeatedly. Either I get a server error message when I first log on, or when I do get logged in it will not accept my identity verification. It just keeps telling me to try back later. This has been going on for three days. I want to speak to someone, but I can not find a tech support number for this app.

this app is horrible. I tried to log in and log out and schedule one for my mom. it still shows my name I'm forced to go in the app and clear the data in order to get into her account. and it still shows my name then it flipped back to hers! I shouldn't be required to turn on my location to use your app. I prefer it off for EVERYTHING!!!. Zero stars

I have absolutely no idea how this app is rated as highly as it is because my information never shows up the first time I open it. I have to close it out and restart the app multiple times in order to remove an "internal systems" error, or to show recent activity and results. I downloaded it because the convenience was appealing, but I'm second-guessing myself now.

Update: Useless. Now, the app won't stay open for 30 sec before it freezes and shuts down. Update: The rate me button went away, but none of the lower buttons work, for instance, MyQuest button. It still freezes and shuts down. Useless. App doesn't work. It freezes, and none of the buttons work. Often, a box shows up asking me to rate it, and the app freezes. I can't rate it, I can't cancel it, I can't get it to go away rendering the app useless.

Three stars for the information being there. Minus 3 stars (let's just say I rounded) for an absolutely broken user experience when trying to pay a bill. Even after logging in, the app couldn't show me a bill without a 15? Digit bill number. So I chose the option that I didn't have it. Then it required my birthdate, zip code, and either (an email address or phone number - either of which had to be on file with them) - so that they could send a verification code, which was never sent to either.

I have been trying to view my results of recent testing as they come in, and the app has logged me out at least 6 times today. It also keeps saying there is a problem logging me in. when this first happened, it was because the app needed an update, but I keep checking and there are no updates available. I just want to see my results!!!

Making an account took an entire day to get the confirmation email. I finally got passed the sign in screen, only to be told I must verify my ID. I clicked on the next screen to verify, but the app would give error messages telling me to try again later. I tried again later, and still can not see my results. Don't waste your time downloading!!

1. your app is set for people to sign up with large green "Signup" button. for people who already have an account, we have to try and click the tiny "Login" button at the bottom. 2. the app regularly does not log me in, so I have to go to your website to look up my results. I've cleared my app cache as well as the device cache. I keep the app updated. It is a very convenient app, please fix it.

App is ok but even though I make my appointments in the app, my results do not show up there. they say you have a bill but you can't just ho into the app and pay, you have to find the bill and enter a billing code/invoice number to make a payment. Not a true full-service app. it provides the portal but it seems you don't truly have an account to access and perform all customer service items like view results or pay bills.