This app is incredibly buggy. It repeatedly hangs or gets stuck loading items. Getting logged in is a gamble; so far, it's able to successfully log me in about 10% of the time. Most of the time it just gets stuck loading for several minutes before I give up on trying to log in. On the rare occasion that I can log in, almost anything I do ends up getting me stuck on a blank screen, requiring me to force-stop the app, restart it, and keep my fingers crossed that I'll even be able to get back in.
Reviews for MySubaru
← Back to MySubarugreat app. fairly comprehensive. presets, remote start, etc. absolutely should not be a subscription service under any circumstance. the fact that these vehicles all have the capability to have remote start (as well as a physical remote that you can buy for $500) and they decide to make it an app and charge $100 for the privilege of accessing a feature that is already a part of the vehicle is truly dystopian. $100 for 3 years of access to a built in feature of the car is ridiculous.
It works. It works poorly, but it works. It is easily the slowest application startup on my phone.... And unlike most apps on my phone, I actually NEED this one when I try to open in. It may take 60 to 90 seconds, and then I still have to log in (with fingerprint, but still). The startup options for climate control are limited (no "auto" option in the custom settings for one) Basically the bare minimum acceptable. It could use significant Polishing.
came free with the car, I absolutely will not continue to subscribe after the free trial is up. app crashes 10-20% of the time, gets communication errors, and fails to execute app commands. I've got a 6 minute walk to my car after work, and it's not uncommon for me to arrive to a non-running car.
works well enough, but for a paid subscription it would be more satisfying if it allowed integration with Google Assistant, and/or if you could use this in place of your physical keys... at least in an emergency or to start the car for someone else to drive it if you need it moved and don't have access to it yourself. also controlling the windows would be useful if you left them down and it started to rain burglars
while the functionality of this app is pretty good. it takes several seconds to open the app and then even more to actually remotely start my vehicle. If they would do 2 things I would renew my subscription. 1. make it faster. 2. allow customizable widgets so I could start my car with different presets. (1 widget for heated climate settings, another for cool) In the current state the app is not worth the $99/year subscription.
Subscriber beware. Monthly subscription is non-refundable even if it doesnt function properly for you. I have had quite a negative experience. No widget available, you have to log in everytime. It won't start our vehicle. The app wont let me use face recognition roe log in and I do not want to log in everytime I try to lock unlock or start the vehicle. They support is very unhelpful.
as far as apps go, has potential but not worth the price. I just bought a brand new car and the app doesn't even do all the things it advertises. It only updates the data when the car is running, and not even all of it. It's only been useful for the remote start so far, but I could have bought that separately without satellite for a little more than the 3y plan. Is useful but minor changes could make big improvements. Watch support would be the most impressive thing, J/S.
for the first 3 years i owned my subaru, I loved this app. after the update a few weeks ago, it rarely opens for me. that kind of defeats the purpose of having remote start if the app doesn't work. if I completely shut down my phone and restart, it usually will work. I also hate that I have to sign in with my password every single time. what's the point of having a pin if you have to do that? please reconsider and fix these glitches ASAP. for the price, it should be seamless.
Not the worst app in the world, but not exactly impressive. I would say the interface is not intuitive as far as how to find things that you need. But I could overlook all of that were it not for the fact that I absolutely get frustrated? waiting for this app to start. It does not matter which device it is on, I've had the same experience in every case -- the app can require up to 30 seconds to load and start running. It always been a slow loader, but it seems to have gotten really bad.
App is buggy and sluggish. I just want to cool my car before I get in it by remote start. Most car manufacturers use a key fob remote that works instantly, and it's included with the car. I have to wait for an app to load up, and God forbid there is any issue with the app, like a recent update that requires me to go back through privacy settings and such before the app crashes repeatedly and I have to restart my phone just to remote start my car. But at least Subaru gets that extra $4/month.
The app was better before the last upgrade. I'd give more stars if I could have the PIN function back. I don't want to use my fingerprint. I have never given any device my biometrics. The app used to stay logged in and require my PIN each time I used the app to perform a function. It was quick and easy. Now I have to sign in everyday or almost every time I use the app, which makes it very cumbersome to use when I just want to lock my car on the go. I set up my PIN, but it never asks for it. 👎👎
I have not been able to use MySubaru in months. every time I try to log in on my phone I get an internal error pop-up, with no explanation, and no idea of root cause. I attempted calling the number associated with the app here in the play store, and got an automated mailbox that did not identify itself as MySubaru support. Frankly, the app feels like a waste of money.
app used to be great; after an update they did this past winter, it no saved my password and had to manually enter it; now, they must have had another update to no longer store username or password. I'm not sure why the need for a digit code on top of a password is required but it's frustrating. On top of that attempting to unlock the doors usually takes 2-3 times before it actually will so many times that feature isn't even worth it. I love my subaru but really wish this app was better.
I really wish the app allowed you to add services that AREN'T on their intervals. We changed the oil at ~500 miles and it is as if the app doesn't want us to track it. I can only put it as the 6000 mile service, and then only have options to add the next oil change I do as the 12000 mile service. it makes no sense. besides that, it looks basic and navigating the app is far from intuitive. Ford has a better app, and their fordpass features are free. Their cars are junk though.
It seems like after every update my app won't work. When I ipen the app, there is only a white screen with nothing else. When it does have the normal screen where I can press on the temperature or start my car, it doesn't turn the air on to what I asked it to do. One time I wanted my car on full cool and when I got to my car, thinking it was going to be cold, the temperature was at what I left it at the last time I turned my car off. It's a little ridiculous with how much the subscription cost.
will not load. open app and it stays on a white screen. nothing else. time to cancel my subscription. update- it finally worked for about a week. zero changes to anything on my phone and had not updated the app. just happened to try it and it worked. continued to work for about a week and suddenly, it wouldn't work again. I just updated and it still is not working.
As with the rest of Subrau's technology packages they put in their cars, its slow, buggy, and always fails me when i really need it. i mean it works so it gets 2 stars (starts the car, lets me control the temp, and lets me find the car) but i feel like i cant rely on it when i need to use it urgently. I always need to shut it down and restart it because it will time out of my log in and error out when i try to log in again and fails to start my car half of the time. Can go on but dont have space
I've waited almost a year to rate this app. It's not good. I was hoping it would improve but it didn't. It barely functions on a cellular network. I'd bank that about 25% of my request dont go thru on cellular and another 25% take multiple attempts. Nothing like walking from in the store in winter trying start car and nothing happens because it can only spin. its a barely functioning app. Run on Samsung S22 and S25. even on wifi, requests take an absurd amount of time.
every update this app gets worse and worse. now I have to type my email in every when attempting to log in. can't choose remember my login anymore without setting a pass code on my phone, I do not want to set that up. it's my phone and a service I pay for, I should be able to use it without inconveniencing myself. if I don't want to have to sign in every time just to remote start my car, I shouldn't have too. I will not be renewing my subscription once it expires unless the app changes.