This app is incredibly buggy. It repeatedly hangs or gets stuck loading items. Getting logged in is a gamble; so far, it's able to successfully log me in about 10% of the time. Most of the time it just gets stuck loading for several minutes before I give up on trying to log in. On the rare occasion that I can log in, almost anything I do ends up getting me stuck on a blank screen, requiring me to force-stop the app, restart it, and keep my fingers crossed that I'll even be able to get back in.
Chris Shand
great app. fairly comprehensive. presets, remote start, etc. absolutely should not be a subscription service under any circumstance. the fact that these vehicles all have the capability to have remote start (as well as a physical remote that you can buy for $500) and they decide to make it an app and charge $100 for the privilege of accessing a feature that is already a part of the vehicle is truly dystopian. $100 for 3 years of access to a built in feature of the car is ridiculous.
Stephen Brown
It works. It works poorly, but it works. It is easily the slowest application startup on my phone.... And unlike most apps on my phone, I actually NEED this one when I try to open in. It may take 60 to 90 seconds, and then I still have to log in (with fingerprint, but still). The startup options for climate control are limited (no "auto" option in the custom settings for one) Basically the bare minimum acceptable. It could use significant Polishing.
Aaron Meadows
came free with the car, I absolutely will not continue to subscribe after the free trial is up. app crashes 10-20% of the time, gets communication errors, and fails to execute app commands. I've got a 6 minute walk to my car after work, and it's not uncommon for me to arrive to a non-running car.
Patrick Lanier Bullard
works well enough, but for a paid subscription it would be more satisfying if it allowed integration with Google Assistant, and/or if you could use this in place of your physical keys... at least in an emergency or to start the car for someone else to drive it if you need it moved and don't have access to it yourself. also controlling the windows would be useful if you left them down and it started to rain burglars
John Luikart
while the functionality of this app is pretty good. it takes several seconds to open the app and then even more to actually remotely start my vehicle. If they would do 2 things I would renew my subscription. 1. make it faster. 2. allow customizable widgets so I could start my car with different presets. (1 widget for heated climate settings, another for cool) In the current state the app is not worth the $99/year subscription.
Jeremy Herman
Subscriber beware. Monthly subscription is non-refundable even if it doesnt function properly for you. I have had quite a negative experience. No widget available, you have to log in everytime. It won't start our vehicle. The app wont let me use face recognition roe log in and I do not want to log in everytime I try to lock unlock or start the vehicle. They support is very unhelpful.
Thomas Christoforo
as far as apps go, has potential but not worth the price. I just bought a brand new car and the app doesn't even do all the things it advertises. It only updates the data when the car is running, and not even all of it. It's only been useful for the remote start so far, but I could have bought that separately without satellite for a little more than the 3y plan. Is useful but minor changes could make big improvements. Watch support would be the most impressive thing, J/S.
Becky Groseth
for the first 3 years i owned my subaru, I loved this app. after the update a few weeks ago, it rarely opens for me. that kind of defeats the purpose of having remote start if the app doesn't work. if I completely shut down my phone and restart, it usually will work. I also hate that I have to sign in with my password every single time. what's the point of having a pin if you have to do that? please reconsider and fix these glitches ASAP. for the price, it should be seamless.
Timothy Riener
Not the worst app in the world, but not exactly impressive. I would say the interface is not intuitive as far as how to find things that you need. But I could overlook all of that were it not for the fact that I absolutely get frustrated? waiting for this app to start. It does not matter which device it is on, I've had the same experience in every case -- the app can require up to 30 seconds to load and start running. It always been a slow loader, but it seems to have gotten really bad.
