Downloaded this app as it seemed easier than going online every time. Told me my log in info was wrong. So I tried resetting the password but it told me my mother's maiden name was wrong. So I tried signing in online and guess what? All my info is correct. This app is the jenkiest thing I've seen in a long time. Deleted it already. Junk.
I have been having the System error message come up Everytime I try to log in. So upsetting when it's very important to be able to get important medical information ! I can't refresh, relog on, or anything without getting System Error ...It's been happening for several months, but recently all the time. This needs fixed immediately. I already tried to contact Support Services 2 different times....No help at all !!!
I'm not sure what has changed, if there was an update, but in the last week or two, I have not been able to load my medications on my app to request refills. Very frustrating. I checked for new updates, checked on different days in case there was an outage. I'm not always by a laptop or PC so it's tedious to remember to request refill when I'm at one.
Just installed this, which I am thinking might be a bit more efficient way of contacting a certain practice that keeps hanging up on me after 4 rings. However,when I entered that practices exact name(it was on the practices recording to go to myupmc) the search said unable to find practice. How is it unable to find the practice that recommended the app to begin with?! Hmmm.
I removed this app after the last update. When I could not even access the app or reset anything. The lag was beyond bad. Then I found out that even if I had finally gotten back in, I would not have been able to continue to use a pin to access as I had. I don't want 6 miles of passwords or thumbprint or trying to get my phone to draw the correct boxes. I want to plug in 4 quick numbers and be in to my app on my phone.
Whatever they did to this app, it is no longer functional. I open it and it struggles and constantly fails to open any of the tabs/pages so I have to continue to constantly reload the pages to see appts, records, test results, etc only to get error messages. Pls fix, many disabled folks rely on this app. It not internet connection, it's doing this on wifi and data.
I have been having repeated difficulty with the app indicating that there is a "system error" and to "try again later". There is no number to call for assistance so I may have to uninstall the app. The very odd thing is i continue to receive appointment notifications and test results from UPMC, but I can't get into their system through this app any longer!
I'm having some issues with the app. First, the new security update forces me to re-enable quick login (using my phone as a passkey) EVERY TIME I open the app! I can understand having to re-enable it the first time, but not every time! Second, when trying to pay online, it won't take me where I need to go. I've tried for a week to pay online, and only get an error message that the site can't be reached. Please fix these bugs.
The app is mostly useful, though in many cases a web browser works just as well - better for virtual appointments. My issue is the annoying pop up every time I log in. Enable quick login? NO. There should be a "do not ask me again" option. I do not want quick login. Most devices have their own app PW keepers so we don't need your quick login. Stop trying to force it on us.
Last year I would have rated this five stars. 10 if I could have, but now I'm having the same issue that other people are having. Any action I try to take results in a system error. I'm unable to request medication refills, pre-register for appointments, or message any of my physicians using the app. Any help would be much appreciated! I will certainly update my rating once this issue is fixed.
