Reviews for NAPA PROLink

REQUIRE A COMMERCIAL account to use. So complete ostracized your DIY guys. I would have to go on my laptop to order parts. OR I can judt go to Autozone first bc that's an app for us DIY I guess. So i guess NAPA doesn't want my money.

Liked the old app much better. Keeps kicking me out and have to log in again. Also have to have the phone sideways to see the whole screen.

After the change it's very difficult to use and no notes section available not impressed at all it worked well before . They should put back the old version

Absolutely useless. I downloaded this app. And when I opened it to create a profile, it only gives me the option to sign in. There is no options to create a profile.

Has the owner of 7 Napa Auto Care Centers in South Florida of instructed all of my stores and employees to remove this app this app is corrupt and does not work correctly the original app works great but since they redesigned it 3 months ago it no longer serves me or my stores any purpose it crashes my POS it crashes my tablets it crashes my phones

Use this app when I was interning at a mechanic shop, the owner allowed me access his account, I probably am still signed up for it, not sure how to delete this but on the same hand, would like to keep it because it was a really easy way to look up parts. I really like the app though and would like to keep using it, but I am not working in a commercial way when it comes to mechanic work. Can you make the app available individuals?

Bar code scanner not working too good. I would rate it a little higher if you could set a default state. Selecting the state everytime you enter a car gets old.

Will not save vehicles to garage after multiple attempts. Lettering in app is over the top of other letters. Can't search parts because I can't save vehicles. One big mess.

This is very nice especially since it's free. It's simple and integrates with Napa Tracs Enterprise shop management software. It saves time and reduces incorrect vin number errors. A must have for any repair shop.

This relaunched app is great for prolink users! With your camera, you actually have the ability to scan VIN #s and license plates. Searching for parts in the app is almost identical to prolink on the computer, even has current inventory in your servicing stores as well as their warehouses. And all the information loads to your desktop.

The old app worked better, ever since the update it constantly signs out, it doesn't link to the desktop cite and refuses to scan anything correctly. Everyone in the shop has the same problems so it's not just my phone.

Doesn't link up with our account properly to show pricing and availability at our store, only let's you search by part description, won't let you search for supplies or other items other than parts. App is next to useless, you're better off just using your browser with the regular site.

Well I use my phone when I'm not the shop instead of walking back and forth through the building and the new website is horrible idk why it's been changed but I cannot get to where I need to get to. Bring the old site back. Second I just downloaded this app and cannot get access to anything. This app is made for people who don't work on cars for a living otherwise we'd have access to everything all technical data and everything

For a month: "SSL certificate error" pops up, then "lost connection to server" pops up. App has rarely ever been able to scan QR codes and entire app is not even functional anymore due to the first 2 items. FIX THIS!!!!

I can usually find what I need. Sometimes the website gets the parts correct, sometimes it doesn't and you waste time and money you won't get back. Unfortunately they don't allow a simple copy & paste, leading to me finding parts on NAPA, then having to find them at other stores to send links to friends. Way to make money for other companies because you're incompetent.

Do you have an app for regular customers? Very disappointed i can't easily find an app.. Autozone and Advanced Auto Parts have sponsored app adds.. I am displeased. I enjoy my Local Napa. Even the website isn't smooth and operator friendly. Was hoping the App would solve all the problems.

App recently updated and now it's almost useless. It's slow and extremely busy and half the time I can't find what I'm looking for on it. Takes 3 times longer to try to look parts up now. Gonna uninstall it shortly if it doesn't get any better than this. Older version worked perfectly fine.

Works Great once you get setup this is ONLY for Business use so if you don't have a company you can't use it and will have to stick to the website 3 stars because no where does it state that in the description

way to go, turned a once useful app into something completely useless. Vehicles entered into the app via vehicle tag no longer show up in ProLink no matter how many times I enter it or how many times I hit the save icon. The new ProLink site sucks too, but thankfully I can still use the old version (for now).

The app used to upload the scanned VIN to prolink on my desktop / laptop. Now it is hit or miss, mostly miss. It used to save a customer name or number like mileage, and it would show on the desktop list. I used the note section of the new app, but there is nowhere to view it on the desktop