Almost one year and still not as good as before. Judging from 99% of the reviews it’s not getting any better, but they appreciate everyones comments to better serve us. Thngs in different spots. If you click to pay on your mortgage, it goes to some Home squad screen that has nothing to do with […]
Reviews for Navy Federal Credit Union
← Back to Navy Federal Credit Union20 reviews
Its ok at best. The ease of use, i.e., finding what you’re looking for is cumbersome. There’s this dropdown initially and its really unclear what it exactly pertains to. You’re guessing your way through the app. It’s 2025 and a banking app should not be this un-user friendly. It’s really horrible. Then there’s alerts or […]
App shuts down when I try to make a deposit. This has been happening for a few days now. I have multiple deposits to make and can not complete the transactions. Also, the transfer options are still counterintuitive. Starting with where you’re moving money to instead of which account you are moving money from is […]
Great app. It’s been working 100% of the time since my review of 2/2022. You can manage all your accounts,transfer money from one account to another, keep track of your Visa bill and loans,and make payments when you want to. It very secure when you set it to open with your finger print or face,so […]
Utilities, phone, car payments, insurance, etc. I always make it a point to pay all my bills either early or exactly on time, but for some reason, my external account that I had linked to my Navy Federal account just randomly got unlinked at some point which caused me to unknowingly miss this month’s car […]
It has too many issues. I tried to submit a dispute on a transaction and after filling out the forms it asked me to upload evidence. I try to upload the file only to get an error and lose all my progress on the form. It did this twice in a row, and you can’t […]
The app is a joke. One thing you can almost always count on is this app doesn’t work as intended late at night or on weekends. If you’re doing maintenance or upgrades then add a notice. It takes 30 seconds, and, it’s free. No valid excuses for the frequent outages. And there are times when […]
Works pretty good, able to manage most of my banking from the app reliably. However the balances and pending charges tend to delay and disagree until the statement actually posts. Pretty annoying to not have any real idea of what is currently charged to the credit card. I never have a rolling balance either so […]
Just go to the bank in person. Same issues under different word play. general service error. Doesn’t help when it works well outside of the United States and has errors like Madden the moment you return state side. Stop playing with “updating.” You broke what was not needed to be fixed. Shut down this app […]
Was once good. Till they removed the pay calendar. Look, I like being able to view my credit score from the menu of app, but I still don’t know why you guys got rid of the Pay Calendar. Why? I’d have rated it higher if it was still there, I’d at least would be happy […]
1. I can’t see my transactions at all right now due to error – “We’re having trouble displaying your information right now. Please try again.” 2. App does not do a running tally / balance correctly on ALL transactions. 3. Issues with app saying my account is overdrawn for a transfer and it’s really not […]
Over a month later & the update is STILL UNBEARABLE. It’s no longer user friendly and uneccesssry changes were made. I never had an issue with putting money on my credit card that would put it over the min/max payment before. It would just turn the overpayment into credit. The calander was removed And I […]
I’ve had this app rated as 1*, should’ve changed to a 3* a couple yrs ago, but it’s still a 1* after newest update. Literally after years of having things the same way, they flipped everything around, transfer process is now backwards so I’m moving stuff to the wrong accounts. My CC payment was 1 […]
Constant freezing, it never let’s me log in, just states that “an unexpected error has occurred, we cannot display your information, please try again later. I cant access anything. Ever since the new update, the app is garbage! 0 stars if I could. Customer support is no help either, they just tell you to wait […]
After the most recent update, everything looks like trash and is different. Forced 2-step verification (I’ve been avoiding it forever 🤬), can’t see accounts during transfer, not showing pending deposits, doesn’t remember access number to login, etc. If it’s not broken, DON’T BREAK IT! And for the love of all things holy, give us a […]
The app update is NOT good at all. When I first updated the app it wasn’t showing a payment that I scheduled. It took a few days for that to show. I can’t find the statements for my checking/savings. My auto loan is only showing a few months from this year and a few months […]
Nothing but issues with the app lately more so after the changed everything up a few months ago and completely ignored their users on what we wanted. I get “generic error”, “authentication failed”, or random “scheduled maintenance” messaged. When I need the app I can’t rely on it. Unfortunately there’s no Navy Federal where I’m […]
Ive used this app without much issue for a few years now, but within the last week it has been nothing but trouble. I have been unable to sign in using the app due to either an “authentication failure” or technical issues. It’s extremely frustrating, not to mention somewhat stressful, to not have quick access […]
Like many others have stated, I don’t like the new updates at all. Every day for the past 3 days, I have uninstalled and reinstalled the app bc I cannot log in. It just says “Authentication Failed” and I cannot log in. I’ve been a customer for years, and I’ve never had these types of […]
Unable to sign in for several days. This is specific to the mobile app. Fully updated device and app. I am able to sign in fine using the same password in the browser. Based on the other recent reviews, I am not alone. Please fix the sign in issue! Receiving “Authentication failed” error at the […]