Your system half the time doesn't show the balance left in the account and won't let video calls be done... Saying there isn't enough in the account when there is plenty left to do video call. I haven't been able to do a video call with my loved one in two days. Thanks for nothing.
Edit** Thank you for having an update in the works. I can't wait to see the improvements. Keep up the good work. A lot of updates are needed. Its very buggy. Logging in is a huge hassle. And during video visits the camera is horrible and the inmates have a hard time seeing us. Its $6.00 per call and it's constantly messing up even if there is a perfect network or WiFi connection. Please do something about this.
I was loving this app, added 50 bucks to it but now suddenly I can't send messages and it's not showing any balance on my end? I know without a doubt I had plenty of money and now it's only showing.... well, nothing. Not even a dollar amount, not even a $0 balance. I don't understand.
It only half works not sure if it's because of the app or the box at the jail but calls can be hard to hear and have a loud buzzing sound to them and then when the visit starts a good potion of the visits we paid for up to 2 minutes of a white screen because it wouldn't show up on like 9 different occasions other than that and then taking forever to approve pictures it was ok wish it had more options like jailatm
Video calls can be extremely frustrating, the box attempts to follow your face and blur out the background (which i understand why) but even with the slightest twitch the video dissappears until you hold completely still. Messaging works well. Sending a video came out distorted. Basically- messaging and sending pics works most of the time(updates can make the app glitch or ask to verify billing account) extremely helpful tool to stay in touch w/loved ones but needs some work to get 5 stars.
So far my experience with this app is not a pleasant one. My picture has been approved, my ID, my billing, and the inmate have all been approved. The app will easily take my money, but when it comes to messaging, and or video calling, I get an error message stating I'm not authorized to send messages. The support feature in the app is anything but useful.
This app should let us type more than 140 spaces. You can't even get a whole message in, you have to send multiple. The camera is always going on and off during video visits which is annoying. Why does the inmate get the option to block us since we're paying for it? I shouldn't have to put money on it and him block me when he gets mad. I pay for this app. That option should honestly be removed for inmates. The entire app needs to be fixed.
Like the new layout/color scheme. I haven't had any issues opening the app since update (mine automatically updated). The issue I'm now having since the latest update is that I no longer receive a notification when a message is sent to me. Update 3/14/2023 Issue with no notifications was fixed, but since that fix now unable to send short videos. Says that my camera isn't working, but can take/send pictures all day long....grr
This app or even the website are not good. I refuse to find the account anymore. We try to have video visit but half the time the signal is so bad. I can't hear him but every few words and see him maybe 4 times on the video during the whole call. We spend more time him trying to get signal going in and out of the call. It's ridiculous. I miss the getting out app or securus actual app.
After speaking to tech support the problem was not with the app, but with the jail. As usual the facility was not being truthful. I truly think they enjoy distressing others. Forgive me Miserable app! Seldom loads and when it does it glitches. It takes money for phone calls from incarcerated. I couldn't get the inmate approved for chats or video visits. When I inserted their name for approval request, " Error duplicate contact " pops up. I've used similar apps, NEVER as useless and frustrating!
