OMG! Talk about frustrating 😒. This product is trash. How can you go through the night wearing a device only to be told it was unsuccessful? I hate paying for something and it doesn't work properly. The worse part for me is, I can lose my CDL if I can't get results soon because I need It to update my medical card. Wish I could just get a refund and find another product to use. dont even waste your time with this
Athena Spears
it took about 3 weeks to get the equipment due to Medicare and personal insurance issues, but the equipment is easy to use- just follow directions and go by the video. the pictures on the video didn't want to load and I had to go back to start several times to see the pictures but it was easy to follow and easy to use this process. I gave 3 stars related to the insurance issues and I had to call twice to this company to find out why I hadnt been sent the equipment and also due to issue of the vi
Karla Lee
once you can get the app on your phone the video is super easy to understand very well put together hopefully everybody can put the app on their phone I had to have several tries before it would boot up on my phone That's why I gave it a four star instead of a five and it's quite possible it was just my phone my phone is quite old so I would say you must have a newer phone in order to things to work easier as far as its functionality very easy My rest was sweet and peaceful
Steve Kraus
Very very very slow. It took 3 and 1/2 hours on my blazing fast Samsung S25 Ultra phone with "Processing last night recording" to finish after a 2 second long upload. Finally finally it was successful . I carried along the Nightowl sensor next to the phone with Bluetooth on in case the slow Nightowl app needed any more data. Unacceptable.
Steve Hensley
I was glad this app seemed so simple to use, but eneded up being more frustrating than expected. First night everything connected fine, however, in the morning upload would not complete (went on for almost an hour). Finally restarted my phone and then it completed, but did not ask me the questions that were shown in the video I watched. Second night, wasted over an hour trying to connect sensor to app. Checked all connections, restarted phone twice, uninstalled and reinstalled app twice.Nothing!
Kenny Gray
I was supposed to do a 2 night test but was only able to successfully do 1 which was the very first night. On the second night, it failed to record anything. Tried it again on the third night for a second test, it won't connect to the app any longer and the app shows instruction now for an entirely different device. Contacted provider for help and was told to just uninstall/reinstall. Tried but failed everytime. Fourth night same. Fifth night, same. Sixth night, different device, same. I'm done.
Jeremiah Harrington
Not impressed with the sensor set up, getting failed recording error after 7 hours, when sensor is in same exact spot it was when I went to sleep. It said it's possibly because it was too tight, well, why the hell wouldn't it have told me that when it detected the sensor 7 hours before? I'm not going to continue to prolong this annoying process due to technical errors on your part.
Guy Cypress
The device is fine. However if your internet connection is weak the test will fail. The company as whole is not trained to communicate with non technical people. Like Ismael said the last step in the setup is confusing. It would not be hard to put the record button in a more intuitive place. The gesture to scroll up means something else to my phone which adds to the frustration.
Jacqueline Sanderson
The app gave me an error after the night that said my sensor wasn't on good enough. It had stayed attached securely all night without being too tight. I have no idea how I'm supposed to fix this error tonight because it lookes attached to me. It would be nice if the app informed you of this before the whole night was over. On the plus side, so far the customer service has been great and they are sending me a new device. We will see if my rating goes up.
Ian Lingenfelter (Malinal)
The app worked for two nights before glitching out when I connected a physical keyboard to fill out the sleep journal. After that, it refuses to record another night; I can get to the last panel of preparation and tap the button (it even provides visual feedback), but nothing happens. Why did I attach the physical keyboard? Because the app doesn't adapt to the on-screen keyboard, which means that the sleep journal was covered and I couldn't see what I was typing.
