PSA If you are having trouble connecting and getting all kinds of data server errors. Tech support says you need to turn off wifi and run the app with mobile data. Got a shoulder a shrug when I asked why. But info is correct even three months later. Turn off wifi and it magically works. Have tried on all kinds of wifi. No dice. Silly restriction that needs to be fixed.
I have had to uninstall and reinstall like 6 times since the most recent update. It has not been letting me log in consistently. For an entire day all my unexpired tickets were saying they expired and I couldn't use them. After a day and another reinstall, they reappeared. I've been unable to log in today. I want to buy and use tickets through this app and I'm unable to. If it's not going to work, what's the point?
Every time I try to create an account it says "received stale request, rejecting". No option to create an account via the website. Unable to use app. No contact form available other than app feedback. Can't use the app without an account and the app won't allow me to create an account. It says it will send a confirmation email but never does, it jumps right to "received stale request, rejecting".
The app is terrible. It took over 15 minutes just to make an account because anytime I left the app to get my confirmation code, my session expired. Then it tried telling me that the email I was using already existed, so I tried signing in with the same password and it went to "this email hasn't been verified yet." And basically an endless loop of wishful thinking that maybe *this* time it would work. I eventually just logged into my email on my work phone instead...
I like the app & it's convenient- but sometimes I get locked out, or the app is having issues & I cannot access my ticket when I need to. Also, since the e-ticket only lasts for an hr, if there is an issue or delay - my e-ticket may expire before I can use it. But for the most part, the app makes travel more convenient, allowing commuting ease when purchasing tickets for transportation.
For past few days, as soon as I click any menu, it crashes. My favorite is gone. On the app., I purchased may mobile tickets , I am afraid they may be all gone. I tried to reboot and it still crashes. What happened if I clear cache? Will my purchased tickets will be gone? Terrible in deed. ----------- I emailed customer service and their response is very effective. They re-import my data and I am able to recover by install and reinstall this app. That fixed the issue.
This does not concern the latest version. I have not updated the app in about a year, and it worked fine until yesterday, when it would not let me sign in to activate a ticket I had bought just 2 days earlier. I clicked sign in, it twirled for a moment, then said Server Timeout, try again later. I had to re buy the ticket, and I would like a refund for the $15 tickets I will never be able to use, apparently.
The good: easy to buy and use tickets. Easy to find next train except it gets confused if a train is boarding. When you enter the beginning of a station name, it pares down the long list of stations to match what you've typed so far. A new feature is very bad: it leaves your password typed in, so the authentication feature is worthless.
The update is a disaster for using the map to track buses! Dump the Stations tab and restore the Map functioning! Did you even test it?! Also, there's a lot more "unable to process your request" now. For a long time, the tracker doesn't work about a third of the time because buses are invisible, and I have to call on the phone to ask where the bus is, and can they log the bus in to the tracking, which usually they can't. I agree with another reviewer that the app is not friendly to newbies.
The app sucks. I can't process split pays. I can't setup alerts. I can't get the ticket to show in portrait mode. I emailed and was given a number to call. Those people aren't technical and had no way to resolve anything. Oh yeah, I uninstalled/re-installed, cleared my cache and data. There's no split pay options bcz of glitches. They also have no clue regarding alerts. GOOD JOB OVER THERE!
