Reviews for NuFACE

bought two. timer didn't work on either spent too much time trouble shooting. very disappointed

I am beyond over this app. It won't connect to the device. I have deleted and reinstalled the app about 100 times and it continues to ask for a pin/fingerprint. Customer service is no help at all. Just a endless merry go round of nothing as far as help with this $250 purchase. I'm actually shocked at how you guys aren't embarrassed about how this device doesn't work properly and how you offer no help whatsoever about it. I'm so disappointed and have given up at this point.

So excited to finally buy my first Nuface Mini+ sadly the app does not work. The app constantly crashes and doesn't pair or recognize the device. I installed and uninstalled the app several times, restarting my phone each time. There is no point in keeping the device if I can't use it the way it was intended to be used with the app.

Still problems pairing with Android. I have done all the permissions, location, Bluetooth. Rebooted my phone.

Freezes or takes ages to load videos. I'm unable to start new routines or complete the short ones in the morning. frustrating

Just bought the NuFace Triniy Plus. If this device is so so good, why don't you fix the App, especially for Android. Then you would have the Excellent Combination ??

Would be a great tool if it worked. I have found the app to be extremely frustrating. It either freezes in the middle of a session or skips sections of the session entirely. I have yet to get through even one session without incident 😕 Makes me NOT want to use the app at all. I feel like I'm wasting too much time trying to get it to work properly.

The app is completely unusable. The "agree" to our terms checkbox is impossible to check on my pixel 6, meaning that I cannot create an account to access any of the content. Given how much they touted their app only routines and treatments, I feel shortchanged. I reached out to their support team and have not gotten a response (it's been about 5 days). I'm connecting with the store I purchased it from for a refund.

very disappointed with this app. I have been using the nuface app for 4 weeks & one day it wouldn't accept my password or allow me to reset it. 3 days later when I was finally to reset my password all of my progress including my photos was gone. it's very frustrating to have to start over.

Why does a company not update an app so that the full capabilities of their products can be used? My device has never paired in the app to access "exclusive" videos, though I can manually pair my device via my phone so it's not a Bluetooth issue - it's the app. Don't reply with a customer service number until you fix this issue Edit to reply 3/13/24: I confirmed that my phone is up to date. I've restarted, fully shut down, toggled Bluetooth off/on. Fix your app or make all videos accessible