Reviews for nugs

I loved the content but the app was constantly losing connection. I'm not sure if it's a networking polling issue or a buffer issue, but if you use it while driving on Android and you drive through a temporary dead zone (tunnel), the app never reconnects. It's so frustrating. It constantly tells me I'm offline when every other connected app works. I reported it to the company but got an unkind response saying they did not refund and accusing me out for waiting to report it :(

I love the ability to access and stream high quality shows! However, there are some weaknesses when using the Nugs app for daily listening. The app is very susceptible to slight network changes and often freezes as I move around my office. Other streaming platforms do not have this problem. The Save offline is also pretty buggy and unclear when save is successful. Lastly, I wish hard downloading files was easier.

New year, new decade, new review, same terrible app. The app does not reliably shuffle (will stop after 3 or 4 songs), does not work when switching from WiFi to data or vice versa, sometimes fails to work offline, and crashes randomly. I paid for a subscription, yet I've never seen this app fix these issues despite being a user for close to a year. Amazing when it works, terrible when it doesn't.

As a service, nugs is great. As an Android app, it's not so good. Takes a solid 45 second to list my offline music tab. (5 albums.) Things that are downloaded sometimes don't play without an internet connection. Concurrent downloading does not seem to work. I live in a place with spotty cell coverage and offline support is the only thing that matters and this looks like it should be great but just doesn't work well.

I really wanted to give this app a higher score. But it is NOT user friendly. It's hard to navigate the pages and find/do what you want. There's a lot of guessing and hoping. The "sign in" button is tiny and placed near the bottom. The "live" button is in an inconvenient place. Customer service seems under staffed too. I could say more but you get the idea.. Its quite aggravating. Sorry 2 stars is the best I can currently give

This app is terrible! I've reached out to customer service and they deny at all turns. 1. You have to input what you're looking for in the search bar letter for letter or the result won't pop up. 2. When listening to shows in my car and getting out to run a quick errand, I have to restart the app, find the song and scroll to the place in the song where I left off every time. I don't have this problem with any other music apps. 3. Downloaded shows oftenwon't play when out of cell service

It's not user friendly, and it's not safe while driving. It doesn't pick up where I left off. When I want to finish listening to a show later, I log in and find it wants to play the second or third song, that I've already listened to, and put every track the queue twice. I always have to find the show and remember where I left off. Finding the show isn't easy, either, as the app interface doesn't show listening history. Then to make it worse, it just stops playing whenever. This costs money?!

I'm very frustrated with this app. I love the music selection and radio stream especially, but I just canceled my subscription last month, because I just couldn't take the app anymore. It's buggy. It stops randomly on its own. It doesn't work with chromecast. It doesn't work well in the car plugged in. It doesn't work well in the car with bluetooth. It doesn't work well at home plugged in or bluetooth. It crashes frequently, and eats battery like there's no tomorrow. This has been the same experience on my old phone, on my husband's different brand phone, and on my new phone. So I know it's not the device that's the issue. When I tried to contact customer support about some of these things, they've pretty much just said stuff like, well it works on my end so I don't know what to tell you, k bye. Again, sad to not have the music, but it's unusable at this point. Here's to saving fifteen bucks per month I guess.

If you're a fan of these bands, this is a great selection that you can't get anywhere else. That's the value of this subscription. The app itself is garbage and there seems to be no urgency to correct/improve it. Features like "playlists" and "download for offline playing" are excellent ideas that unfortunately don't work (at least on Samsung Galaxy S6 - S10). When notifications come in, the music volume lowers to accommodate the alert, but the volume doesn't return to normal. You have to close the app completely and re-launch it. Every. Single. Time.

Should be 5 stars but it becomes disconnected so often that i can't even use it. I stream lots of video and music. This is the only app that ever had this problem. Not to mention, I'm paying an incredibly high $24.99 per month for HiFi streaming. Pretty sure I'm due something for my troubles. Going to have to cancel subscription if not resolved very soon.